Customer Support Specialist

Vor 3 Tagen


Hildesheim, Niedersachsen, Deutschland ResMed Vollzeit

**About Us**

At ResMed, we're dedicated to improving people's lives through innovative healthcare solutions. Our software technology is revolutionizing the way healthcare is delivered, and we're looking for talented individuals to join our team.

**Your Role**

We're seeking a skilled Customer Support Specialist to join our Second Level Support team. As a key member of our team, you'll be responsible for:

  • Ensuring exceptional customer service
  • Resolving escalated technical issues via phone and email
  • Collaborating with our Quality Assurance and Development teams
  • Documenting solutions and improving our knowledge base

**What We're Looking For**

To succeed in this role, you'll need:

  • A degree in a related field, such as IT or Computer Science
  • Experience in software support, preferably in a similar industry
  • Excellent communication and problem-solving skills
  • Knowledge of MS SQL, networking, and Windows administration

**What We Offer**

We're committed to providing a dynamic and supportive work environment, with opportunities for growth and development. As a valued member of our team, you'll enjoy:

  • A digital application process and flexible work arrangements
  • A challenging role with opportunities for professional growth
  • Access to training and development programs
  • A comprehensive benefits package, including health insurance and retirement plans
  • A chance to work with a leading company in the healthcare industry

**Join Our Team**

We're a company that values diversity, inclusion, and innovation. If you're passionate about making a difference in people's lives, we want to hear from you. Apply now and take the first step towards a rewarding career with ResMed



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