Aktuelle Jobs im Zusammenhang mit Service Technician and Customer Service Specialist - Brunnthal, Bayern - Simark Controls
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Service Technician and Customer Service Specialist
vor 2 Monaten
Job Summary:
We are seeking a highly skilled Service Technician and Customer Service Specialist to join our team at Simark Controls. As a key member of our service team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Perform installation, troubleshooting, and repairs of our products and systems to ensure timely resolution and customer satisfaction.
- Diagnose and troubleshoot technical problems, and conduct repairs and replacements of faulty components or systems to restore full functionality.
- Install and set up our products and systems according to specifications, and test and verify the proper functioning of our EFOY fuel cells after repairs or installations.
- Coordinate with other service centers and the HQ for data exchange to optimize service and customer experience.
- Provide technical support and customer service to clients, responding promptly and professionally to inquiries and service requests.
- Offer guidance and instructions to customers on the operation and maintenance of our products, and identify and address customer concerns or complaints.
Requirements:
- Technical certification or degree in a related field, with customer service experience a plus.
- Experience with preparing quotations and with ERP Systems.
- Familiarity with energy or related industries.
- Ability to work independently and as part of a team, with excellent communication and problem-solving skills.
What We Offer:
As a Service Technician and Customer Service Specialist at Simark Controls, you will have the opportunity to work with a dynamic team and contribute to the success of our company. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
