Site Lead, Germany

vor 4 Wochen

RamsteinMiesenbach, Rheinland-Pfalz, Deutschland University of Maryland Global Campus Vollzeit

Job Summary

The Site Lead is responsible for overseeing day-to-day operations of a specific field site in Germany. This includes supervising and leading staff, collaborating with key stakeholders, and providing academic and administrative support services to prospects and students.

Key Responsibilities

  • Supervise and lead staff at the assigned site
  • Work out of the field site office and be available during core business hours and evenings/weekends, as needed
  • Collaborate with key stakeholders for on-site operational needs
  • Provide academic and administrative support services to prospects and students
  • Ensure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduled
  • Manage key student business processes, including community outreach and student recruitment
  • Address and resolve staff concerns
  • Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns
  • Schedule and proctor NTC examinations, as needed
  • Establish relationships and effectively communicate with host military Education Services Officer and local commands
  • Represent UMGC at official functions
  • Ensure classrooms are provided with adequate space and needed technology for class instruction
  • Manage staff and office schedule to ensure members of the UMGC community are supported
  • Support AD of training with onboarding new staff
  • Support class scheduling through providing recommendations for classes and coordinating class cancellation follow-ups
  • Act as backup for the Assistant Director when they are out of the office
  • Keep staff at all levels informed of key developments and updates

Requirements

  • Bachelor's degree from a regionally accredited institution or equivalent
  • Organization and time management skills; ability to prioritize and manage multiple tasks
  • Effective verbal, written, and interpersonal communication skills
  • Ability to understand and operate in foreign countries adapting to local rules, complexities, and practices

Preferred Qualifications

  • Master's degree from a regionally accredited US institution or equivalent
  • Experience with using customer relationship management (CRM) and student information systems
  • Experience managing and supervising others in a higher education or customer service environment or relevant work experience
  • Six (6) months minimum academic and administrative experience at a college or university
  • Experience as a program coordinator with UMGC or at a higher education institution or equivalent
  • Previous experience with student recruitment and/or outreach
  • Possess a valid local driver's license and be able to obtain and maintain a military driver's permit in the host nation

Who May Apply

Local candidates with ILS preferred. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

Benefits

UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://www.umgc.edu/about-umgc/careers/benefits/

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