Site Lead, Germany

vor 4 Wochen

RamsteinMiesenbach, Rheinland-Pfalz, Deutschland University of Maryland Global Campus Vollzeit
Job Summary

The Site Lead is responsible for overseeing the day-to-day operations of a specific field site in Germany. This includes supervising local field staff, managing staff performance, and administrative functions in Workday. The Site Lead works closely with Regional Leadership, Education Service Officers, and University of Maryland Global Campus administrative offices to administer UMGC programs and services.

Key Responsibilities
  • Supervise and lead staff at the assigned site
  • Work out of the field site office and be available during core business hours and evenings/weekends, as needed, to ensure on-site coverage; some travel will be required
  • Collaborate with key stakeholders for on-site operational needs, escalating when appropriate
  • Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous, and responsive
  • Ensure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduled
  • Manage key student business processes, including community outreach, and student recruitment
  • Address and resolve staff concerns, escalating when appropriate
  • Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns
  • Schedule and proctor NTC examinations, as needed; ensure quality assurance of the testing program through coordination with the division NTC point of contact
  • Establish relationships and effectively communicate with host military Education Services Officer (or equivalent), respective education center staff, and local commands
  • Represent UMGC at official functions, such as local education fairs, open houses, semester start-ups, student appreciation days, local graduations
  • Ensure classrooms are provided with adequate space and needed technology for class instruction
  • Manage staff and office schedule to ensure members of the UMGC community are supported in accordance with operational needs
  • Support AD of training with onboarding new staff through mentorship and training, ensuring new staff have the tools and resources needed to successfully perform the functions of their job
  • Supports class scheduling through providing recommendations for classes, coordinating class cancellation follow-ups, and tracking student populations
  • Act as backup for the Assistant Director when they are out of the office
  • Keep staff at all levels informed of key developments and updates
  • Other job-related duties as assigned
Requirements
  • Bachelor's degree from a regionally accredited institution or equivalent
  • Organization and time management skills; ability to prioritize and manage multiple tasks
  • Effective verbal, written, and interpersonal communication skills
  • Ability to understand and operate in foreign countries adapting to local rules, complexities, and practices
Preferred Qualifications
  • Master's degree from a regionally accredited US institution or equivalent
  • Experience with using customer relationship management (CRM) and student information systems
  • Experience managing and supervising others in a higher education or customer service environment or relevant work experience
  • Six (6) months minimum academic and administrative experience at a college or university
  • Experience as a program coordinator with UMGC or at a higher education institution or equivalent
  • Previous experience with student recruitment and/or outreach
  • Possess a valid local driver's license and be able to obtain and maintain a military driver's permit in the host nation
Who May Apply

Local candidates with ILS preferred. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://www.umgc.edu.

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