Client Support Specialist

Vor 6 Tagen


Frankfurt am Main, Hessen, Deutschland 360T Vollzeit

About the Role

We are seeking a highly motivated Business Client Services Manager to join our Business Client Advisory Services team at 360T. As a key member of our team, you will play a crucial role in providing exceptional client experiences by delivering valuable business support to external and internal stakeholders, contributing to the overall success of the company.

Your Responsibilities

  • Provide top-notch service to existing and new clients, ensuring their needs are met and exceeded.
  • Manage, resolve, and escalate all incoming requests from clients in a timely and professional manner.
  • Ensure a seamless onboarding process for new clients to our system, ensuring a smooth transition and minimizing any potential disruptions.
  • Build and maintain strong relationships with key client contacts, fostering trust and open communication.
  • Conduct system training sessions for client users, ensuring they are equipped with the necessary knowledge to effectively utilize our platform.
  • Maintain, document, analyze, and improve existing workflows and processes, identifying areas for optimization and implementing changes as needed.
  • Take ownership of various types of projects, including product development, process implementation, regulatory compliance, complex client setups, integration, and workflows, ensuring timely completion and high-quality results.
  • Participate in quality assurance testing of our full range of products and features on our platform, identifying areas for improvement and providing feedback.
  • Advise and share expertise with internal teams, including Sales, Legal, Technical Client Advisory Services, Accounting, IT, and other departments, ensuring seamless collaboration and knowledge sharing.
  • Maintain and share up-to-date knowledge about our company products and services, staying informed about industry trends and developments.

Your Profile

We are looking for a highly motivated and organized individual with excellent communication and interpersonal skills. You should have a strong understanding of business operations and be able to work effectively in a fast-paced environment. If you are a team player with a passion for delivering exceptional client experiences, we encourage you to apply.

Our Offer

  • Competitive salary and bonus scheme
  • Flexible home office days and a comprehensive benefits package
  • Access to our 360T Academy for continuous professional development and training
  • Opportunities for career growth and advancement within the company
  • A dynamic and innovative work environment with a strong focus on teamwork and collaboration


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