German VIP Quality Assurance Expert

vor 3 Wochen

Berlin, Berlin, Deutschland Medier Agency Vollzeit

We are seeking a talented and experienced Senior Manager of Quality Assurance for VIP Programs to oversee the quality assurance process for our VIP programs and services.

Responsibilities:

  • Develop and implement a comprehensive quality assurance strategy tailored to VIP programs and services.
  • Conduct daily quality assessments of VIP account manager tasks related to communication and engagement with players.
  • Provide regular and coherent reporting of all actions taken and results found.
  • Design and execute training and development plans for VIP and Sales teams.
  • Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives.
  • Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation.
  • Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP gaming experiences, and incorporate them into QA processes.
  • Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement.

Requirements:

  • Proficiency in English and German, both written and spoken.
  • At least 2 years of experience in the iGaming industry.
  • Experience in quality assurance, with a focus on VIP programs, services, or customer experiences within the iGaming industry.
  • Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation.
  • Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation.
  • Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences.
  • Passion for gaming and a strong commitment to delivering outstanding customer service to VIP players.

We offer:

  • Competitive salary and attractive bonus scheme.
  • Dynamic working environment in an international company.
  • Opportunities for career and professional growth within the company.
  • Social benefits and team-building activities.
  • Sunny and spacious office.

Location: Cyprus or Bulgaria

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