Gaggenau Partner, EDC

BSH Home Appliances Corporation - Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer-centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

About the Role

We are seeking a highly motivated and experienced Luxury Sales and Business Development Representative to join our team as a Gaggenau Partner, EDC. In this role, you will be responsible for providing exceptional service to meet the needs of our EDC clients and visitors, with a focus on Gaggenau product and brand expertise.

Key Responsibilities

1. Meet with Gaggenau clients and provide solutions to their appliance specification needs and provide design guidance as needed in relation to the appliances in their projects.
2. Create detailed lists of appliances for clients based on their project needs and pair the consumer with an appropriate retail dealer for purchasing.
3. Drive outreach and cultivate business with the architecture and design community to create brand and product awareness, working with the Gaggenau Trade Concierge Manager and EDC Team.
4. Maintain Gaggenau showroom merchandising standards and work with EDC manager for current product assortments, service needs, and visual standards.
5. Lead all Gaggenau in-EDC trainings for co-workers, dealers, trade, BSH teams, and developer projects.
6. Create training curriculums for the different sales channels following the practices of adult education learning, to be used in EDC and virtually.
7. Guide the EDC Culinary staff on training needs and recipe development for hands-on training experiences.
8. Assist in the execution of trade-specific events to maintain and enhance product knowledge and market awareness to drive sales results.
9. Prepare and deliver Gaggenau Brand and Product presentations for all levels of BSH and industry partners.
10. Make decisions for the planning, management, and execution of national-level programs, events, and meetings (e.g., builders, dealers, and professional trade organizations) at local EDC.
11. Manage Gaggenau luxury partner opportunities and execution of luxury consumer programs/events at local EDC. Oversee programs end-to-end, including identifying/securing luxury partners, run-of-event, budgets/vendors, hosting, and coordination with Mgr. EDC.
12. Travel in market for cultivation of luxury partners' development and act as brand ambassador at regional events and networking opportunities.
13. Manage Gaggenau in-person EDC program/event websites and communications.
14. When applicable for program, include oversight of air travel, hotel rooming list, transportation at local EDC, restaurants/entertainment at local EDC, and create/implement Response Surveys/Reporting tracking on monthly sales appointments, training, and event attendance and feedback.
15. Maintain calendar of Gaggenau appointments, events, trainings.
16. Identify and manage Gaggenau-related vendors, contractors; administrative processes, Gaggenau EDC budget.
17. Develop and manage Gaggenau processes for consumer and trade outreach utilizing CRM software; build and maintain relationships with dealers.
18. Create and deliver EDC Gaggenau reporting and KPIs, based on lead generation, sales conversions, partner management.
19. Support Trade and Sales Managers for training events in-stores or offsite locations as needed.
20. Work in coordination with Mgr. EDC, to ensure all schedules and EDC resources are aligned.

Requirements

• Bachelor's degree - Required
• Certification (interior design/spatial planning) - Preferred
• 3-5 Years of Experience (luxury sales/business development) - Preferred
• 3-5 Years of Experience (spatial planning/interior architecture) - Preferred
• 3-5 Years of Experience (Sales experience in a showroom setting) - Required
• 3-5 Years of Experience (Adult learning/training) - Required
• 3-5 Years of Experience (Event management/community partnership creation) - Required
• Understand and apply standard levels learning measurement and evaluation.
• Understand and apply best practices of instructional knowledge principals and methods of adult education and presentation techniques.
• Must have solid knowledge of Gaggenau brand & products, as well as those of competitors.
• Education and/or strong career experience of spatial planning and kitchen design.
• Strong understanding of the industry's retail sales environment and operations of the business.
• Able to communicate effectively and present to small, medium, and large audiences.
• Have good facilitation and presentations skills and deliver training in an engaging fashion.
• Self-motivated and able to thrive in both a team and highly autonomous setting.
• Conduct oneself as a professional representative of a luxury brand with polish, energy, and enthusiasm.
• Excellent interpersonal skills, written, computer skills, and organizational skills.
• Direct working knowledge of the luxury household appliance industry
• Direct working knowledge of the luxury design/build industry
• Experience in event planning and execution
• CEU certification (or ability to be certified within first 6 mo of role)
• Use of CRM system, like Sales Force, basic Microsoft suite use- Excel, Word, PPT
• Understand/create sales tracking and ability to define/measure KPIs.
• Must be able to drive locally and have an active driver's license in good standing with the DMV.
• May travel to other BSH locations/dealers as needed
• Travel Percentage - 30%

Pay and Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible, then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit-sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone, and a company vehicle for eligible positions.

Further Information

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At BSH, we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities, we unleash our full potential - EOE/AA Employer.

This position is eligible for the Employee Referral Bonus program.

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