Senior Reimbursement Process Specialist

vor 2 Wochen

Wiesbaden, Hessen, Deutschland Randstad Deutschland Vollzeit

Job Description:

We are seeking a highly skilled Senior Reimbursement Process Specialist to join our team at Randstad Deutschland. As a key member of our team, you will be responsible for handling escalation management, analyzing reimbursement processes, and providing support to our stakeholders.

Key Responsibilities:

  • Handling escalation management in close contact with SHIs and internal and external stakeholders
  • Analyzing reimbursement processes, identifying gaps and suggesting improvements to Business Operations
  • Being key contact for SHIs and internal and external stakeholders with respect to process questions
  • Supporting SHIs and internal and external stakeholders with respect to process questions
  • Liaising with market access, e-commerce, and customer service teams to improve escalation resolution
  • Interacting with internal and external service providers to ensure prompt resolution of inquiries
  • Dealing with ad-hoc requests concerning the entire reimbursement process

Requirements:

  • Completed Abitur or adequate mercantile apprenticeship with on-the-job experience
  • Adequate University degree
  • Ideal international exposure through education and work within an international corporation
  • Work experience required
  • Experience in escalation management preferred
  • Work experience in e-commerce or customer service settings, ideally for health insurances
  • Work experience with reimbursement processes preferred
  • Native German and fluent English language skills
  • Excellent MS-Office skills
  • General interest in and understanding of IT systems
  • Salesforce training preferred
  • Project Management certification preferred
  • Action-oriented and strong analytical and communication skills

What We Offer:

  • Attractive salary based on the BAP/DGB collective agreement
  • Up to 30 days vacation per year
  • Representation of interests by a comprehensive works council
  • A wide range of employee benefits and perks
  • Family-friendly working hours: no shift or weekend work

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