Optical & Ethernet Network Specialist

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland Colt Technology Services Vollzeit
Job Summary

We are seeking a highly skilled Optical & Ethernet Network Engineer to join our team at Colt Technology Services. As a key member of our network operations team, you will be responsible for resolving customer faults and problems occurring on our Ethernet & Optical products and services.

Key Responsibilities
  • Proactively monitor, troubleshoot, diagnose and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support.
  • Very good knowledge or experience with Optical and Ethernet based networks is an advantage.
  • Extensive knowledge of customer specific networks and services.
  • Provide a professional interface to customers as a single point of contact for all their issues.
  • Establish and maintain working relationships with key partners and vendors.
  • Manage and co-ordinate tasks with field service or 3rd level support.
  • Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system.
  • Resolve or escalate faults in accordance with product SLAs.
  • Identify, plan and implement solutions to recurring problems in Optical and Ethernet networks.
  • Generate technical reports for customers on request.
  • Technically managing software upgrades in coordination with the involved vendors and Colt teams.
Requirements
  • Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to the following:
  • Excellent understanding / working experience of MSP, Ethernet, DWDM systems: Implementation, commissioning, maintenance, diagnostics and troubleshooting.
  • Experience with network management via GUI and CLI.
  • Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel.
  • Experience working in a telecom/IT helpdesk environment, as well as experience working with global network providers, NOC and field support operations teams.
  • Experience of working in a team environment with full responsibility for troubleshooting. With a high willingness to take ownership, coordinate with internal and external teams and lead to a satisfactory conclusion.
  • Excellent customer and service oriented communication skills, written and verbal.
  • Ability to learn and implement technical information quickly and make decisions quickly and efficiently.
  • Team spirit.
  • German (fluent, at least C1).
  • English (communicative level, at least B1).
Desirable
  • Experience with Layer 3 services and technologies.
  • Understanding of IP fundamentals and various protocols, working experience with the implementation, diagnosis and troubleshooting of IP, MPLS and VPN solutions in a pan-European network.
  • Experience with ITIL.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for skill development and learning pathways. Our team is committed to making Colt an inclusive and supportive workplace, and we strongly encourage candidates of all different backgrounds and identities to apply.

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