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Rezeptionist (M/W/D) // Receptionist (M/F/D)
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Customer Service Representative
vor 2 Monaten
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at toom. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling cash transactions, and implementing service offerings to drive sales and customer satisfaction.
Key Responsibilities:
- Customer Service: Welcome, serve, and farewell our customers in a friendly and professional manner.
- Cash Handling: Process transactions securely and efficiently, handling cash, credit card payments, and other payment methods.
- Service Offerings: Implement service offerings such as parcel services, equipment rental, and online reservation processing to enhance the customer experience.
- Problem Resolution: Deal with customer complaints, warranties, and returns in a fair and timely manner.
- Communication: Answer customer inquiries and forward them to colleagues if needed, ensuring seamless communication and resolution.
- Store Maintenance: Maintain and present the sales floor and cashier area neatly, restocking goods as needed.
Requirements:
- Experience: Retail experience as a salesperson, cashier, or relevant field is required.
- Skillset: Enjoy direct customer interaction, problem-solving skills, and organizational abilities are essential.
- Work Ethic: A careful, structured, and efficient work ethic is necessary to meet sales targets and provide excellent customer service.
- Technical Skills: Proficiency in merchandise management systems is required.
What We Offer:
- Competitive Salary: A competitive salary based on retail industry standards, including holiday and Christmas bonuses.
- Work-Life Balance: A balance between work and personal life, with 6 weeks of annual leave, flexible work hours, and options for balancing work, family, and personal life.
- Benefits: A secure job with various social benefits, including company pension schemes and job bicycle programs.
- Training and Development: Structured onboarding process, diverse training opportunities, and good career prospects for personal development.
- Health and Wellness: Emphasis on health through various health and sports programs.
- Discounts: Attractive discounts on shopping and various price reductions.
- Diversity and Inclusion: Embracing diversity and tolerance in social interactions.
