Operations Associate
Vor 6 Tagen
We are seeking a highly skilled and experienced Operations Associate to join our team in Berlin. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our fleet, coordinating with our teams in the warehouse and in the field, and providing exceptional customer service.
Key Responsibilities:- Manage and maintain a safe and compliant warehouse environment that supplies a fully operational fleet of vehicles for the Berlin region.
- Develop and implement new processes and best practices to drive operational excellence within and outside the warehouse.
- Partner with cross-functional teams to identify expansion opportunities within the region and drive local initiatives for revenue growth.
- Monitor and analyze key performance indicators (KPIs) to measure the profitability, revenue, and operational performance of the market.
- Provide complaint management and customer incidents investigation support.
- Collaborate with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
- Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
- 4+ years of professional work experience, ideally 2+ years in an operations position.
- Experience leading teams or groups preferred.
- Demonstrated expertise with the Berlin region and ability to anticipate operational needs and/or challenges within this area.
- Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
- High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
- Fluent verbal and written German and English language skills.
- Familiarity with Excel and Google Sheets, with the ability to navigate and draw inference from data.
- Excellent communication and stakeholder management skills.
- Competitive salaries, performance-based annual bonus, and pre-IPO equity.
- Health and wellness offerings for all team members, including access to top-tier fitness and mindfulness apps.
- Flexible vacation policies with ample paid holidays tailored to country of residence.
- Support for retirement and financial goals with unlimited access to financial advisors.
- Unlimited, complimentary use of our vehicles in hundreds of cities around the world.
- Professional growth opportunities through quarterly learning days and top-tier tools.
- Opportunities to connect across teams and locations to network, socialize, and volunteer.
- Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions.
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