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Quality Assurance Specialist
vor 2 Monaten
We are seeking a highly skilled Quality Assurance Specialist to join our team at UPM Raflatac in Germany.
About the Role
- Manage supplier claims, liaise with sourcing as necessary, address customer claims with technical judgment, and ensure timely responses to both internal and external claims.
- Plan corrective actions in cooperation with the Quality Department and other departments to prevent recurrence of problems.
- Transmit information from the market supported by data analysis/complaint trend analysis within the company to achieve joint corrective actions.
- Provide quality and material development support in cooperation with the Quality team.
- Identify problems and resolve them, if necessary, also during a visit of affected parties.
- Liaise with other corporate units regarding quality issues: Business, Sales, Sourcing, Product Development.
- Develop own work: minimize claim handling time and improve quality of answers to increase customer satisfaction.
About You
- You have a technical university degree or experience of working on quality projects. Previous experience in quality projects and converting or printing industry experience is considered a benefit.
- You have excellent knowledge of the English and German language.
- You have analytical and logical problem-solving skills.
- You are able to gather information from various sources while maintaining the focus.
- You have strong MS Office skills.
- Familiarity with the following systems is advantageous: SAP, Oracle Business Intelligence, Production data acquisition (PDA, BDE) systems.
- You have strong team working capability, a result-driven approach, adeptness in diverse environments, customer and sales orientation, understanding of time pressures in a production environment, effective prioritization and organizational skills (Time Management) and a growth mindset.
About UPM Raflatac
- We offer a meaningful job where you can build up your expertise.
- We provide opportunities to support your development throughout every stage of your career.
- We are a responsible company that embraces people and the environment.
