Quality Assurance Specialist
vor 2 Wochen
We are seeking a Quality Specialist to join our team at UPM Raflatac in Kaltenkirchen, Germany.
Key Responsibilities:
- Manage supplier claims, liaise with sourcing as necessary, address customer claims with technical judgment, and ensure timely responses to both internal and external claims.
- Plan corrective actions in cooperation with the Quality Department and other departments to prevent recurrence of problems.
- Transmit information from the market supported by data analysis/complaint trend analysis within the company to achieve joint corrective actions.
- Provide quality and material development support in cooperation with the Quality team.
- Identify problems and resolve them, if necessary, also during a visit of affected parties.
- Liaise with other corporate units regarding quality issues: Business, Sales, Sourcing, Product Development.
- Develop own work: minimize claim handling time and improve quality of answers to increase customer satisfaction.
Requirements:
- You have a technical university degree or experience of working on quality projects. Previous experience in quality projects and converting or printing industry experience is considered a benefit.
- You have excellent knowledge of the English and German language.
- You have analytical and logical problem-solving skills.
- You are able to gather information from various sources while maintaining the focus.
- You have strong MS Office skills.
- Familiarity with the following systems is advantageous: SAP, Oracle Business Intelligence, Production data acquisition (PDA, BDE) systems.
- You have strong team working capability, a result-driven approach, adeptness in diverse environments, customer and sales orientation, understanding of time pressures in a production environment, effective prioritization and organizational skills (Time Management) and a growth mindset.
About UPM:
UPM is a global, growing company that innovates for a more sustainable tomorrow. We are frontrunners in developing renewable alternatives to fossil-based materials. We strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage.
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