Program Manager

vor 2 Monaten

Munich, Bayern, Deutschland Amazon EU SARL (Germany Branch) Vollzeit
About the Role

We are seeking a highly skilled and experienced Program Manager to join our EU Credit Business Operations team at Amazon EU SARL (Germany Branch). As a Program Manager, you will be responsible for managing both 'run-the-business' tasks and existing programs, projects, and delivering strategic business goals.

Key Responsibilities
  • Facilitate relationships with third-party partners and internal customers.
  • Drive projects to improve customer pain points within the larger Payments organization and with businesses/services across Amazon.
  • Identify operational gaps and propose operational requirements for new projects.
  • Resolve customer-impacting issues.
  • Partner with internal teams to support new payment products or functionality post-launch.
  • Develop metrics for assessing performance and trends.
  • Conduct deep dives in all areas of your product responsibilities.
  • Demonstrate significant annual efficiency improvements.
About the Team

The EU Credit Business Operations team is responsible for multiple functions involving internal stakeholders (i.e., Product, Marketing, Legal, Engineering, Customer Service) and our external financial partners. These include 'run-the-business' functions such as managing customers or technical escalations, internal business reviews, and partner relationship management.

We focus on reducing friction on the customers' journey and improving the credit customers' experience, working backwards from customers.

Within the team, we seek continuous improvement through standardization of processes, automation, and elimination of repetitive tasks to build strong and sustainable processes.

We ensure scalability of the business and higher customer satisfaction.

Basic Qualifications
  • Experience in program or project management.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Experience defining program requirements and using data and metrics to determine improvements.
  • Experience working cross-functionally with tech and non-tech teams.
  • Fluent level of English and German language (C1).
Preferred Qualifications
  • Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
  • Experience leading process improvements.
  • Experience in complex problem-solving, and working in a tight schedule environment.
  • Experience implementing repeatable processes and driving automation or standardization.

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