Customer Support Team Lead

Vor 6 Tagen

Home Office, Deutschland FINN Vollzeit

Job Summary:

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at FINN. As a key member of our Customer Care team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer experiences.

Key Responsibilities:

  • Team Leadership: Lead and develop a team of customer support professionals to achieve exceptional customer satisfaction and loyalty.
  • Customer Experience Strategy: Develop and implement customer experience strategies to drive business growth and customer loyalty.
  • Process Improvement: Analyze and improve customer support processes to increase efficiency and effectiveness.
  • Performance Management: Monitor and manage team performance to ensure high-quality customer support.
  • Collaboration: Work closely with cross-functional teams to ensure seamless customer support and experience.

Requirements:

  • Leadership Experience: 3+ years of experience in customer support leadership, with a proven track record of success.
  • Customer Support Expertise: In-depth knowledge of customer support principles, practices, and technologies.
  • Communication Skills: Excellent verbal and written communication skills to effectively communicate with customers, team members, and stakeholders.
  • Analytical Skills: Strong analytical skills to analyze customer data and make data-driven decisions.
  • Language Skills: Fluency in German (C2-Level) and English (minimum C1-Level).

What We Offer:

  • Competitive Salary: €55,000 - €65,000 per year, depending on experience and qualifications.
  • Opportunities for Growth: Opportunities for professional growth and development in a dynamic and innovative company.
  • Flexible Work Arrangements: Flexible work arrangements to support work-life balance.

FINN is an Equal Opportunities Employer:

We are committed to creating an inclusive and diverse work environment where everyone can thrive. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.

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