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Customer Support Team Lead
vor 2 Monaten
Job Summary:
We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at FINN. As a key member of our Customer Care team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer experiences.
Key Responsibilities:
- Team Leadership: Lead and develop a team of customer support professionals to achieve exceptional customer satisfaction and loyalty.
- Customer Experience Strategy: Develop and implement customer experience strategies to drive business growth and customer loyalty.
- Process Improvement: Analyze and improve customer support processes to increase efficiency and effectiveness.
- Performance Management: Monitor and manage team performance to ensure high-quality customer support.
- Collaboration: Work closely with cross-functional teams to ensure seamless customer support and experience.
Requirements:
- Leadership Experience: 3+ years of experience in customer support leadership, with a proven track record of success.
- Customer Support Expertise: In-depth knowledge of customer support principles, practices, and technologies.
- Communication Skills: Excellent verbal and written communication skills to effectively communicate with customers, team members, and stakeholders.
- Analytical Skills: Strong analytical skills to analyze customer data and make data-driven decisions.
- Language Skills: Fluency in German (C2-Level) and English (minimum C1-Level).
What We Offer:
- Competitive Salary: €55,000 - €65,000 per year, depending on experience and qualifications.
- Opportunities for Growth: Opportunities for professional growth and development in a dynamic and innovative company.
- Collaborative Environment: A collaborative and inclusive work environment that values diversity and teamwork.
