Medical Information Specialist

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland EVERSANA Vollzeit
Job Description

THE POSITION: As a Medical Information Specialist at EVERSANA, you will play a fundamental role in building credibility and strengthening relationships with healthcare providers, patients, and industry clients. Your primary responsibility will be to deliver industry-leading services, including call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

  • Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
  • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
  • Disseminate drug information either verbally or by written correspondence.
  • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
  • Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
  • Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
  • Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
  • Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
  • Medical Writing
  • On-call responsibilities on an as assigned basis.
  • All other duties as assigned.

EXPECTATIONS OF THE JOB:

  • Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
  • Place of Work: Home Office or European Hub Office
  • Hours: Able to work full time on a rolling 5 day week that will include weekend working. Shift rostering may include regular shifts during the day and night, Must be flexible with work scheduling as required by clients and management.
  • Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
  • Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

  • The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
  • Education: Life Sciences or healthcare degree or equivalent
  • Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
  • Language : English C1 level is obligatory. In addition to mother tongue fluency in German.
  • Strong translation skills.

PREFERRED QUALIFICATIONS:

  • Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,
  • Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
  • Language skills: fluent English along with German.
  • Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
  • Positive Attitude and Energy : Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude.
  • Communication Skills : Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
  • Innovator: Transforms creative ideas into original solutions that positively impact the company's performance.
  • Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior

Work Perks

  • Competitive Wages Above market salary structures as part of our total rewards program
  • Retirement Resources Generous employer matching retirement solutions
  • Health & Wellness Leading health, dental and vision insurance products
  • Continuous Education Employer-funded tuition reimbursement
  • Global Workplace Flexibility Remote and hybrid work across the globe
  • Paid Time Off Generous paid time off including company holidays
  • Training & Development Company provided training and development, including LinkedIn Learning
  • Employee Assistant Programs Offering financial, work-life balance, legal solutions and more to employees at no cost 24-7-365

  • Medical Information Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland EVERSANA Vollzeit

    Job Title: Medical Information SpecialistAbout the Role:We are seeking a highly skilled Medical Information Specialist to join our team at EVERSANA. As a Medical Information Specialist, you will play a critical role in delivering industry-leading services, including call center staffing, adverse event intake, and medical writing.Key...

  • Medical Information Specialist

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland EVERSANA Vollzeit

    Job Title: Medical Information SpecialistAbout the Role:We are seeking a highly skilled Medical Information Specialist to join our team at EVERSANA. As a Medical Information Specialist, you will play a critical role in delivering industry-leading services, including call center staffing, adverse event intake, and medical writing.Key...

  • Medical Information Specialist

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland EVERSANA Vollzeit

    Job Title: Medical Information SpecialistJob Summary:We are seeking a highly skilled Medical Information Specialist to join our team at EVERSANA. As a Medical Information Specialist, you will be responsible for delivering industry-leading services, including call center staffing, adverse event intake, and medical writing.Key Responsibilities:Translate...

  • Medical Information Specialist

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland EVERSANA Vollzeit

    Job Title: Medical Information SpecialistJob Summary:We are seeking a highly skilled Medical Information Specialist to join our team at EVERSANA. As a Medical Information Specialist, you will be responsible for delivering industry-leading services, including call center staffing, adverse event intake, and medical writing.Key Responsibilities:Translate...

  • Medical Information Specialist

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland EVERSANA Vollzeit

    Job Title: Medical Information SpecialistJob Summary: We are seeking a highly skilled Medical Information Specialist to join our team at EVERSANA. As a Medical Information Specialist, you will be responsible for delivering industry-leading services, including call center staffing, adverse event and product quality issue intake, and medical writing.Key...

  • Medical Information Specialist

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland EVERSANA Vollzeit

    Job Title: Medical Information SpecialistJob Summary: We are seeking a highly skilled Medical Information Specialist to join our team at EVERSANA. As a Medical Information Specialist, you will be responsible for delivering industry-leading services, including call center staffing, adverse event and product quality issue intake, and medical writing.Key...

  • Medical Information Specialist

    Vor 2 Tagen

    Frankfurt am Main, Hessen, Deutschland EVERSANA Vollzeit

    Job Title: Medical Information SpecialistJob Summary:Eversana is seeking a Medical Information Specialist to join our team. As a Medical Information Specialist, you will be responsible for delivering industry-leading services, including call center staffing, adverse event intake, and medical writing.Key Responsibilities:Translate English documents into the...

  • Medical Information Specialist

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland EVERSANA Vollzeit

    Job Title: Medical Information SpecialistJob Summary:We are seeking a highly skilled Medical Information Specialist to join our team at EVERSANA. As a Medical Information Specialist, you will be responsible for delivering industry-leading services, including call center staffing, adverse event intake, and medical writing.Key Responsibilities:Translate...

  • Medical Information Specialist

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland EVERSANA Vollzeit

    Job Title: Medical Information SpecialistAbout the Role:We are seeking a highly skilled Medical Information Specialist to join our team at EVERSANA. As a Medical Information Specialist, you will be responsible for delivering industry-leading services, including call center staffing, adverse event intake, and medical writing.Key Responsibilities:Translate...

  • Medical Affairs Specialist

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland Merz Aesthetics GmbH Vollzeit

    Job Title: Medical Affairs SpecialistJob Summary: We are seeking a highly skilled Medical Affairs Specialist to join our team at Merz Aesthetics GmbH. As a Medical Affairs Specialist, you will play a critical role in supporting the overall distribution partner business medical-marketing-sales strategy.Key Responsibilities:Provide scientific, medical, and...

  • Medical Sales Specialist

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Cook Medical Vollzeit

    Job SummaryCook Medical is seeking a highly motivated and experienced Medical Sales Specialist to join our team. As a Territory Development Manager, you will be responsible for increasing sales and profitability in your assigned territory by implementing local sales and marketing strategies.Key ResponsibilitiesMeet or exceed sales targets by working...

  • Medical Affairs Specialist

    Vor 2 Tagen

    Frankfurt am Main, Hessen, Deutschland Merz Aesthetics GmbH Vollzeit

    Medical Affairs SpecialistMerz Aesthetics GmbH is seeking a Medical Affairs Specialist to support the overall distribution partner business medical-marketing-sales strategy. As a key member of the team, you will provide scientific, medical, and clinical information regarding the Merz Aesthetics product portfolio and its safe and effective use to healthcare...

  • Medical Specialist in Anesthesiology

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland akut Medizinische Personallogistik GmbH Vollzeit

    Expert Medical Consultant is a specialist for medical recruitment and placement of doctors within the akut Med Group, a leading national player alongside medical professional groups. We advise and support doctors in finding a suitable position and help them achieve their personal career goals. Benefit from our extensive experience and nationwide...

  • Medical Specialist in Anesthesiology

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland akut Medizinische Personallogistik GmbH Vollzeit

    Expert Medical Consultant is a specialist for medical recruitment and placement of doctors within the akut Med Group, a leading national player alongside medical professional groups. We advise and support doctors in finding a suitable position and help them achieve their personal career goals. Benefit from our extensive experience and nationwide...

  • Medical Specialist in Anesthesiology

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland akut Medizinische Personallogistik GmbH Vollzeit

    Expert Medical Consultant is a specialist for medical recruitment and placement of doctors within the akut Med Group, a leading national player alongside medical professional groups. We advise and support doctors in finding a suitable position and help them achieve their personal career goals. Benefit from our long-standing experience and our nationwide...

  • Medical Specialist in Anesthesiology

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland akut Medizinische Personallogistik GmbH Vollzeit

    Expert Medical Consultant is a specialist for medical recruitment and placement of doctors within the akut Med Group, a leading national player alongside medical professional groups. We advise and support doctors in finding a suitable position and help them achieve their personal career goals. Benefit from our long-standing experience and our nationwide...

  • Medical Specialist for General Medicine

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland Medicover GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Medical Specialist for General Medicine to join our team at Medicover GmbH.As a Medical Specialist, you will be responsible for providing high-quality medical care to our patients, working closely with our team of general practitioners and internal medicine specialists.Our modern medical center is equipped with...

  • Medical Specialist for General Medicine

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland Medicover GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Medical Specialist for General Medicine to join our team at Medicover GmbH.As a Medical Specialist, you will be responsible for providing high-quality medical care to our patients, working closely with our team of general practitioners and internal medicine specialists.Our modern medical center is equipped with...

  • Medical Specialist in Gynecology and Obstetrics

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland HiPo Executive Ärztevermittlung Vollzeit

    Job Details:Job Title: Medical Specialist in Gynecology and ObstetricsLocation: Hessen, GermanyJob Type: Full-timeAbout the Job:HiPo Executive Ärztevermittlung is seeking a highly skilled Medical Specialist in Gynecology and Obstetrics to join our team. As a Medical Specialist, you will be responsible for providing high-quality medical care to patients in...

  • Medical Specialist in Gynecology and Obstetrics

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland HiPo Executive Ärztevermittlung Vollzeit

    Job Details:Job Title: Medical Specialist in Gynecology and ObstetricsLocation: Hessen, GermanyJob Type: Full-timeAbout the Job:HiPo Executive Ärztevermittlung is seeking a highly skilled Medical Specialist in Gynecology and Obstetrics to join our team. As a Medical Specialist, you will be responsible for providing high-quality medical care to patients in...