Customer Experience Support Specialist

Vor 6 Tagen


Gentingen, Deutschland Arendt & Medernach Vollzeit
Join a dynamic team at Arendt & Medernach

Arendt & Medernach, the leading business law firm in Luxembourg, is seeking an experienced Customer Experience Support Specialist to join our team.

About the Role:

  • Provide exceptional support to employees and clients by managing request/ incident tickets, configuring workstations, laptops, and mobile phones;
  • Participate in training programs for new joiners, offering guidance on IT tools;
  • Support meeting rooms and manage the telephone exchange and video conferencing system;
  • Monitor internal staff movements and update equipment and procedure lists regularly;
  • Implement user experience techniques and promote security awareness among users.

About You:

  • You hold a Bachelor's degree or equivalent in computer science;
  • You have at least 3 years of experience in a similar position with strong knowledge of Microsoft Office 365, Windows 10 and 11, and good computer skills;
  • You possess excellent service management skills, including incident/problem management and encoding tickets through a tool;
  • You are fluent in English and French, both spoken and written, with a perfect command of language;
  • You have a sense of service, pedagogy, and teamwork, with excellent organizational and prioritization skills.

We Offer:

  • Excellent career development opportunities with tailored internal training focused on technical and soft skills;
  • An entrepreneurial work culture that promotes talent and ideas;
  • Multicultural teams that encourage collaborative work;
  • The opportunity to work within a wide network of specialists;
  • A hybrid working environment offering flexibility and the possibility to work from home.

Why Choose Arendt & Medernach?

  • We uphold high standards and empower our professionals to work on engaging projects from the start;
  • We value diversity and commitment to equal opportunities;
  • We prioritize staff well-being, client satisfaction, environmental protection, and education;
  • We offer a vibrant social life with various events, sports, and art activities.

Compensation Package:

  • The estimated salary for this role is €45,000 - €55,000 per year, depending on experience;
  • This figure is based on industry standards for a Customer Experience Support Specialist in Luxembourg.

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