Customer Experience Support Specialist
Vor 6 Tagen
Arendt & Medernach, the leading business law firm in Luxembourg, is seeking an experienced Customer Experience Support Specialist to join our team.
About the Role:
- Provide exceptional support to employees and clients by managing request/ incident tickets, configuring workstations, laptops, and mobile phones;
- Participate in training programs for new joiners, offering guidance on IT tools;
- Support meeting rooms and manage the telephone exchange and video conferencing system;
- Monitor internal staff movements and update equipment and procedure lists regularly;
- Implement user experience techniques and promote security awareness among users.
About You:
- You hold a Bachelor's degree or equivalent in computer science;
- You have at least 3 years of experience in a similar position with strong knowledge of Microsoft Office 365, Windows 10 and 11, and good computer skills;
- You possess excellent service management skills, including incident/problem management and encoding tickets through a tool;
- You are fluent in English and French, both spoken and written, with a perfect command of language;
- You have a sense of service, pedagogy, and teamwork, with excellent organizational and prioritization skills.
We Offer:
- Excellent career development opportunities with tailored internal training focused on technical and soft skills;
- An entrepreneurial work culture that promotes talent and ideas;
- Multicultural teams that encourage collaborative work;
- The opportunity to work within a wide network of specialists;
- A hybrid working environment offering flexibility and the possibility to work from home.
Why Choose Arendt & Medernach?
- We uphold high standards and empower our professionals to work on engaging projects from the start;
- We value diversity and commitment to equal opportunities;
- We prioritize staff well-being, client satisfaction, environmental protection, and education;
- We offer a vibrant social life with various events, sports, and art activities.
Compensation Package:
- The estimated salary for this role is €45,000 - €55,000 per year, depending on experience;
- This figure is based on industry standards for a Customer Experience Support Specialist in Luxembourg.
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