Burberry Client Advisor

vor 1 Monat

Frankfurt am Main, Hessen, Deutschland Burberry Limited Vollzeit
ROLE SUMMARY

We are seeking a highly skilled and passionate Client Advisor to join our team at Burberry Limited. As a Client Advisor, you will be responsible for building and maintaining relationships with our clients, delivering a personalized and elevated experience that drives commercial success.

Reporting to the store management, you will inspire our clients by conveying a passion for the brand, fashion, and luxury products. You will demonstrate a high level of knowledge in styling and selling, providing a luxury service that meets and exceeds client expectations.

Key responsibilities include:

  • Meet and exceed individual and store sales and other commercial KPIs
  • Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
  • Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client
  • Be efficient in following-up and delivering after-sales services to our clients
  • Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required
  • Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
  • Foster team work and a positive work climate
  • Build meaningful relationships with Clients
  • Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases
  • Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
  • Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or clients requests

We are looking for a candidate with a proven track record in delivering sales and exceeding targets, previous experience in Clientelling, a strong interest in fashion, art, and culture, and a good understanding of store retail operations. The ideal candidate will be fluent in the local language and have English proficiency, with other language knowledge being desirable.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and passionate individual who is looking for a challenging and rewarding role, please apply today.

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