CX Research Manager

vor 1 Monat

Berlin, Berlin, Deutschland AVIV Group Vollzeit
Job Title: CX Research Manager

About the Role:

The CX Research Manager will play a critical role in driving our CX Research strategy, particularly in tracking and understanding the customer experience across the Real Estate marketplace. This role requires the ability to translate data into actionable insights and strategies to enhance customer experience and satisfaction, and drive business growth.

Key Responsibilities:
  • Lead and manage the CX Research team, providing guidance, mentorship, and support
  • Develop, implement, and evolve a comprehensive CX research strategy aligned with business objectives (collaborating closely with UX colleagues)
  • Deliver a range of global and local tracking studies such as NPS, PVM, Brand tracking; inform and influence marketing insights strategy
  • Confidently solve complex, often nebulous problem areas with strategic projects and programmes which deliver on medium to long term goals; able to set milestones and short term actions to get there
  • Foster a culture of continuous improvement within the CX Research team, encouraging innovation and experimentation
  • Stay up-to-date with the latest trends and developments in quantitative research and customer experience
  • Drive continuous improvement in research methods, ensuring the team remains at the forefront of CX research innovation
  • Work closely with cross-functional teams, including Product, Design, Marketing, and Sales, to ensure strategic priorities are understood and inform business decisions
Requirements:
  • Bachelor's or Master's degree in Psychology, Sociology, Market Research, Business, or a related field
  • 3+ years of management experience in customer experience research, with a proven track record of leading and managing research projects
  • Strong background in quantitative research, including survey design, statistical analysis, and data interpretation
  • Excellent analytical skills with the ability to interpret complex data and translate it into actionable insights for all stakeholders
  • Proficiency in research tools and software, particularly Qualtrics (ideally Frontline Digital and Qualtrics XM tools)
  • Strong product thinking skills, able to turn CX insights into actionable findings that inform product decisions
  • Exceptional communication and presentation skills - must be able to communicate outcomes to stakeholders
  • Strong leadership and team management abilities
  • Ability to work collaboratively with cross-functional teams and influence stakeholders at all levels
About Us:

AVIV Group is a leading provider of innovative solutions for the Real Estate industry. We are committed to delivering exceptional customer experiences and driving business growth through data-driven insights.

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