Freelance Quality Manager

vor 1 Tag


Deutschland Yoummday GmbH Vollzeit
Freelance Quality Manager (m/w/d) - Remote

Wir suchen einen erfahrenen Freelance Quality Manager (m/w/d) für unsere Remote-Team. Als Teil unseres agilen Unternehmens Yoummday GmbH wirst du die Qualität unserer Leistungen sicherstellen und unsere Talente fachlich führen und weiterentwickeln.

Deine Aufgaben:
  • Die Qualität der Leistung von bis zu 25 selbständigen telefonischen Kundenberater:innen sicherstellen
  • Fachliche Führung und Weiterentwicklung der Talente
  • Einzelcoachings und Callbegleitungen durchführen
  • Individuelle Trainingsbedarfe der Talente analysieren und Schulungsteilnahmen steuern
  • Souverän und mit unterschiedlichen Methodiken in Online Workshops und Projekt-Onboardings das relevante Wissen vermitteln
Dein Profil:
  • Erfahrung als Teamleiter:in, Coach oder Quality Manager:in im Kundenservicebereich
  • Führungserfahrung und Fähigkeit, Menschen remote zu motivieren und unterstützen
  • Fließende Deutsch- und Englischkenntnisse und vielseitige Methoden, um Wissen zu vermitteln
  • Hohen Anspruch an Qualität und gewissenhaftes Arbeiten
  • Souverän und selbstbewusst auftritt und in crossfunktionalen und interkulturellen Teams arbeitet
Warum wir?
  • Chance, eigene Verantwortung in einem agilen Unternehmen zu tragen
  • Äußerst vielfältige Position, die dein Skillset, deine Initiative und deinen Erfolgsdrang herausfordern wird
  • Hohes Maß an Freiheit und Gestaltungsspielraum, um das Unternehmenswachstum zu gestalten
  • Einzigartige Kultur und ein leistungsstarkes Team, das sich auf deine Erfolge freut

Wir sind ein Game Changer - innovativ, zeitgemäß und anders. Ein Unternehmen, bei dem es Spaß macht, Kunde, Talent und vor allem Mitarbeiter zu sein. Wenn du Lust auf ein herausragendes Business-Modell und eine nachhaltige Unternehmenskultur hast und Teil eines motivierten, leistungsstarken Teams werden willst, dann bist du bei Yoummday GmbH genau richtig.



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