Freelance Quality Manager
vor 1 Tag
Wir suchen einen erfahrenen Freelance Quality Manager (m/w/d) für unsere Remote-Team. Als Teil unseres agilen Unternehmens Yoummday GmbH wirst du die Qualität unserer Leistungen sicherstellen und unsere Talente fachlich führen und weiterentwickeln.
Deine Aufgaben:- Die Qualität der Leistung von bis zu 25 selbständigen telefonischen Kundenberater:innen sicherstellen
- Fachliche Führung und Weiterentwicklung der Talente
- Einzelcoachings und Callbegleitungen durchführen
- Individuelle Trainingsbedarfe der Talente analysieren und Schulungsteilnahmen steuern
- Souverän und mit unterschiedlichen Methodiken in Online Workshops und Projekt-Onboardings das relevante Wissen vermitteln
- Erfahrung als Teamleiter:in, Coach oder Quality Manager:in im Kundenservicebereich
- Führungserfahrung und Fähigkeit, Menschen remote zu motivieren und unterstützen
- Fließende Deutsch- und Englischkenntnisse und vielseitige Methoden, um Wissen zu vermitteln
- Hohen Anspruch an Qualität und gewissenhaftes Arbeiten
- Souverän und selbstbewusst auftritt und in crossfunktionalen und interkulturellen Teams arbeitet
- Chance, eigene Verantwortung in einem agilen Unternehmen zu tragen
- Äußerst vielfältige Position, die dein Skillset, deine Initiative und deinen Erfolgsdrang herausfordern wird
- Hohes Maß an Freiheit und Gestaltungsspielraum, um das Unternehmenswachstum zu gestalten
- Einzigartige Kultur und ein leistungsstarkes Team, das sich auf deine Erfolge freut
Wir sind ein Game Changer - innovativ, zeitgemäß und anders. Ein Unternehmen, bei dem es Spaß macht, Kunde, Talent und vor allem Mitarbeiter zu sein. Wenn du Lust auf ein herausragendes Business-Modell und eine nachhaltige Unternehmenskultur hast und Teil eines motivierten, leistungsstarken Teams werden willst, dann bist du bei Yoummday GmbH genau richtig.
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