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Field IT Support Engineer

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland Bechtle Vollzeit
Join Our Team as an IT Support Technician

We are seeking a dedicated IT Support Technician to provide essential on-site assistance to our clients in the public sector, including various government entities. This role involves:

  • Delivering effective support through our IT Service Desk and participating in IT Rollout initiatives.
  • Addressing and resolving client inquiries via phone, email, or direct support as part of 1st and 2nd Level Support.
  • Creating and managing support tickets while collecting pertinent information.
  • Monitoring client systems and meticulously documenting all activities.
Essential Skills:
  • A completed technical education.
  • Prior experience in a comparable position.
  • Familiarity with ticketing systems.
  • Knowledge of ITIL frameworks.
  • Willingness to obtain necessary security clearances.
  • A proactive attitude, eagerness to embrace new challenges, and a strong sense of teamwork.
What We Provide:
  • Continuous professional development opportunities through training and certification programs.
  • Flexible working hours and locations.
  • A comprehensive benefits package, including disability insurance and retirement plans.
  • Generous vacation allowances.
  • A modern work environment equipped with cutting-edge technology.
  • A thorough onboarding experience.
  • Diverse projects that offer exposure to various industries.

About Bechtle: Bechtle IT-Systemhaus is committed to excellence in Client Management, Datacenter Solutions, IT Security, and more. We prioritize employee growth and foster a collaborative atmosphere, ensuring a fulfilling career journey.