Experienced Support Specialist
vor 4 Wochen
Role Overview
CLEVR is seeking an Experienced Support Consultant to join our team in St. Ingbert, Germany. As a key member of our support department, you will be responsible for resolving complex customer incidents, answering inquiries, and implementing application changes.
Key Responsibilities
- Handle complex incidents and changes reported by customers.
- Implement fixes and changes and deliver to CLEVR Support standards.
- Keep the incident database up to date.
- Handle proactively generated problems to keep applications safe and future-proof.
- Meet SLA KPIs and escalate in time.
- Deliver First Time Right.
- Take ownership and responsibility of work and customer applications.
- Check the work of colleagues.
Requirements
- Bachelor's degree in IT or Business IT and Management.
- Knowledge of best practices in the support department.
- Knowledge of ITIL basics within the support department.
- Fluent in English and preferably in German, verbally and in writing.
- Strong communication and analytical skills.
- Java(script) basics and Styling knowledge (CSS).
- Mendix Advanced certificate is preferred.
What We Offer
- Competitive salary.
- Annual leave: 30 vacation days.
- Work model: Hybrid.
- Travel allowance included.
- Get a high-end laptop and mobile phone.
- Learning and development: 8 value creation days, books, and unlimited access to Udemy.
- Annual CLEVRistic party.
- Social events: CLEVR Social Club.
- Pension.
- Variable compensation scheme.
CLEVR champions a diverse and inclusive workplace. We welcome applicants of all genders, gender identities, sexual orientations, ethnicities, races, religions, national origins, disabilities, and ages. Join us in building tomorrow together with your unique talents and perspectives.
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