Help Desk Technician

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit

**Job Summary**

We are seeking a highly skilled IT Support Specialist to join our team at GULP – experts united. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities:

  • Respond to and resolve customer inquiries and technical issues in a timely and professional manner.
  • Provide technical support and troubleshooting services to business customers in the 1st level environment.
  • Continuously optimize operating processes and structures to improve efficiency and effectiveness.
  • Document customer inquiries and technical issues in our knowledge database.
  • Identify and develop solutions to complex technical problems.

Requirements:

  • Successful completion of training or retraining in the IT sector or a comparable qualification.
  • First professional experience in 1st level support is an advantage.
  • Excellent knowledge of common Microsoft operating systems.
  • Good knowledge of German and English.
  • Basic willingness to work in shifts (e.g. in home office).
  • Strong customer and solution orientation.
  • Good communication skills.
  • Initiative, quick comprehension, and high willingness to learn.

About Us:

GULP – experts united is a leading provider of IT services and solutions. We value our clients and strive to provide the highest level of technical support and expertise.

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