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Process Manager
vor 2 Monaten
Job Summary
We are seeking a highly skilled Process Manager / Business Analyst to join our Voice Solutions team at ING Deutschland. As a key member of our team, you will be responsible for optimizing speech-based customer products and self-services on our platforms, including online banking, apps, and call centers.
Key Responsibilities
- Developing technical concepts for our services in the area of Conversational AI, translating requirements into user stories for new products and processes, and identifying run-and-change topics.
- Working closely with IT engineers to ensure effective stakeholder management, governance, and process optimization.
- Managing our backlog, identifying optimization opportunities, and driving innovation and quality improvements.
- Providing process optimization expertise and leaving a lasting impact on our organization.
- Ensuring that business and IT perspectives are aligned, and that our customers' needs are met.
Requirements
- Master's degree in Business Administration or a related field.
- Several years of experience in the interface between business and IT, with a focus on Virtual Assistant Platforms.
- Practical experience in creating user stories, agile project work, and process design.
- Desirable: experience with Google Conversational Dialogues or knowledge of building tools and systems.
- Team player with a hands-on mentality, innovative and agile mindset.
- Strong analytical and conceptual skills.
- Excellent communication skills and ability to think conceptually and across departments.
- Very good German and English language skills in writing and speaking.
What We Offer
- Comprehensive pension scheme, mobile working, flexible working hours, and a range of other benefits.
- Personal development budget, health budget, and a personal equipment budget for your mobile workplace.
