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Service Engineering Expert

vor 2 Monaten


Berlin, Berlin, Deutschland Alstom Vollzeit

About Alstom

Alstom is a leading company in the mobility sector, dedicated to solving the most interesting challenges for tomorrow's mobility. Our mission is to reinvent mobility, making it smarter and more sustainable.

Job Summary

We are seeking a highly skilled Service Engineering Expert to join our team. As a key member of our Service Engineering team, you will play a crucial role in supporting the maintenance and documentation activities.

Key Responsibilities

  • Documentation Delivery Process Improvement: Analyze and improve the documentation delivery process to ensure timely and accurate delivery of documentation to customers.
  • Error Analysis: Analyze error reports from customer data or passenger data recorders to identify root causes and implement corrective actions.
  • Fleet Availability Management: Support the determination of fleet availability based on concise indicators and set up or script an online database to improve the availability of train fleets.
  • Reliability Growth Management: Implement or control remedial measures to improve reliability growth within the team.
  • Orders, Inventories, and Maintenance Tools Management: Manage orders, inventories, and maintenance tools to ensure efficient maintenance operations.
  • Training Support: Support the training team in creating training material and preparing onsite customer trainings.

Requirements

  • Master's Degree in a Technical Field: A master's degree in a technical field such as engineering, computer science, or a related field.
  • Experience in Railway Product: Experience working with railway products and systems.
  • International Experience: Experience working in an international environment with diverse teams and cultures.
  • Language Skills: Business fluent in written and spoken English, with good knowledge of German desirable. French knowledge would be a plus.
  • Analytical and Organizational Skills: Strong analytical and organizational skills to manage multiple tasks and priorities.
  • Customer and Service-Oriented Mindset: A strong customer and service-oriented mindset to provide excellent customer service.
  • Communication and Presentation Skills: Excellent communication and presentation skills to effectively communicate with internal and external stakeholders.
  • Teamwork and Flexibility: Ability to work in a team, flexibility, and ability to work independently in a structured and solution-oriented manner.

About the VIE Programme

The VIE (Volunteers for International Experience) programme is a public sector programme that allows citizens of European Economic Area countries between 18 and 28 years old to work in a country other than their own. The programme is managed by Business France and offers a unique opportunity to gain international work experience and develop new skills.