Customer Satisfaction Specialist

We are looking for a skilled Customer Satisfaction Specialist to join our team at Exide Technologies GmbH in Büdingen, Germany. This is an exciting opportunity to work with a leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications.

Exide Technologies is an internationally renowned company with over 135 years of experience in developing and marketing innovative batteries and systems. Our culture and strategy are centered on recycling, sustainability, and environmental responsibility. We have 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain.

We serve the OEMs, projects, and the replacement market with top-quality traction batteries and chargers for electric vehicles. Our innovative lead-acid and lithium-ion batteries power material-handling vehicles and robotics. As a Customer Satisfaction Specialist, you will be responsible for implementing all preventive and corrective actions and activities needed to meet customer requirements.

• Implementing all preventive and corrective actions and activities needed to meet customer requirements
• Leading cross-functional teams focused on customer expectations, needs, and requirements
• Preparing, participating, and following up on customer audits
• Reviewing and analyzing audit results and customer requests/claims and sharing them across the plant
• Participating in internal audits (system, process, and product)
• Participating in new projects and product/process homologations and re-qualifications
• Performing awareness and training actions according to customer requirements
• Monitoring and updating KPIs related to the customer (PPM, warranties, non-conformities, claims status, etc.)

• Knowledge and interpretation of international quality standards – mainly ISO 9001 and ISO TS 16949
• Understanding and application of quality tools (SPC, 8D, and FMEA)
• Understanding customer requirements and focus on their satisfaction
• Demonstrating deep understanding of customer's needs and expectations
• Customer-oriented
• Automotive company experience
• Customer management
• Project Management skills
• Team work and relationship skills
• Communication skills
• Analytical skills
• Very good knowledge of German and good knowledge of English

We offer a competitive salary of approximately €55,000 per year, depending on experience. In addition, we provide:

• A highly collegial working environment with a reasonable scope for action and decision-making
• Exciting personal and professional development opportunities
• Additonal corporate well-being initiatives
• Permanent contract
• Hybrid working model: combination of remote and collaborative office experience to enable innovation (3 days per week in the office, 2 days remote work after initial adaptation period)
• Annual holidays: 30
• Professional growth possibilities & learning opportunities
• The option of leasing a company bike
• Contribute to innovative projects

We value our employees' contributions and offer a comprehensive benefits package. If you think you meet the criteria and are excited to join our project, please submit your application along with an updated CV in English language.