Customer Service Representative
Vor 3 Tagen
We are seeking a German speaking Customer Service Specialist to provide excellent customer experience and support German speaking customers.
This role involves being the frontline of the bank to the German speaking market, providing exceptional customer service, preventing fraud, protecting data, and safeguarding our customers.
Key responsibilities include:
- Supporting customers via phone, chat, and email
- Preventing fraud, protecting data, and safeguarding customers
- Being an ambassador of our client
- Tracking and following cases to ensure efficient and timely closures
- Maintaining high customer satisfaction
- Providing and maintaining strong, professional relationships with all partners and showing empathy at all times
Requirements include:
- Fluency in German
- Very good written and oral communication skills in English
- Exceptional communication, soft skills, and problem-solving skills
- Computer knowledge and tech savviness, with experience with CRM tools preferred
- Ability to work under stressful and testing situations with customers
- Experience in customer service or customer-facing roles preferred
We offer a competitive monthly salary, 2 extra salaries per year, and a comprehensive benefits package, including health care, numerous discounts, and professional growth opportunities.
As a Great Place to Work-Certified Company, we foster diversity and offer equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
Join us in Greece and experience a unique blend of history, culture, climate, and cuisine, with a cost of living among the lowest in Europe.
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