ICT Associate, Business Analysis Specialist

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland PNUD Argentina Vollzeit
Job Description

At PNUD Argentina, we are seeking a highly skilled and motivated ICT Associate, Business Analysis to join our team. This is an exciting opportunity to work with a dynamic organization and contribute to the development of our business applications related to volunteer mobilization and management.

Key Responsibilities
  • Provide business analysis support for assigned UNV applications, including testing releases and attending complex Service Desk cases.
  • Develop training materials and change management artifacts to ensure timely and quality response to users.
  • Monitor the Unified Volunteering Platform (UVP) and other volunteer management e-platforms to assess priority and criticality of occurrence of issues.
  • Generate monthly reports on helpdesk services and propose improvements and system reconfiguration as necessary.
  • Provide helpdesk support, including tracking requests and compiling and sharing knowledge products.
Requirements
  • Secondary education, preferably with specialized certification in computer science, systems analysis, or a related field.
  • Minimum of 7 years of experience in business analysis, programme support, and administration, or 4 years with a bachelor's degree.
  • Experience in handling web-based management systems and management-related tools.
  • Fluency in English and proficiency in another official UN language is an asset.
What We Offer

PNUD Argentina offers a dynamic and inclusive work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and we welcome applications from qualified candidates who share our values.



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