Customer Service Representative
vor 2 Monaten
Job Summary
IDS International is seeking a highly skilled Help Desk Clerks to support the Total Maintenance Contract for the Kaiserslautern Military Community. As a Help Desk Clerks, you will be responsible for providing timely delivery of quality technical support services to clients, whether internal or external.
Key Responsibilities
- Provide technical support via phone and in-person to users for standard and non-standard hardware and software systems.
- Respond to user inquiries concerning problem resolution status.
- Install and configure new hardware devices and software applications.
- Assist in the development and maintenance of helpdesk documentation and training materials.
- Build PCs for new employees and provide upgrades for existing employees.
- Configure and reset application and network access accounts where required.
- Coordinate with users for setups, installations, and upgrades.
- Monitor and manage helpdesk tickets through an ITIL aligned ticketing system in a timely manner.
- Thoroughly document problem resolutions and customer interactions.
- Provide assistance with IT asset inventory management.
- Work remotely with vendors to troubleshoot unique hardware and software systems.
- Assist in developing standard IT procedures.
- Maintain printers, scanners, and smartphones.
- Research and remain current in software and hardware technologies to provide accurate responses to user questions.
Requirements
- Associate's degree in Management or Office Automation or Foreign Country Equivalent or documented two (2) years of experience in facility work reception management.
- HDICertifications.
- English and German at level 4 proficiency.
- Working knowledge of Microsoft Office (Word, Excel, and PowerPoint).
Benefits
- Health and Well-being - 100% of employee medical and other insurance premiums are paid by IDS.
- Financial Future – 401(k) with an industry leading match and no waiting period.
- Paid Leave - Generous time off accruals for you to take paid leave, totaling five weeks.
- Professional Development – networking opportunities, informal mentoring, education reimbursement and access to thousands of online professional development resources.
- Casual, fun, and supportive work environment with all the tools and amenities you need to thrive.
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