Network Operations Specialist
vor 14 Stunden
Colt Technology Services is seeking a skilled Network Operations Specialist to join our team.
Job Summary
As a Network Operations Specialist, you will be responsible for providing 24/7 first and second-level technical support to customers globally. This includes network monitoring, fault resolution, and the provision of bespoke charged solution support and management.Key Responsibilities
- Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support.
- Provide a professional interface to customers as a single point of contact for all their issues.
- Establish and maintain working relationships with key partners and vendors.
- Manage and co-ordinate tasks with field service or 3rd level support.
- Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system.
- Resolve or escalate faults in accordance with product SLAs.
- Identify, plan, and implement solutions to recurring problems in Optical and Ethernet networks.
- Generate technical reports for customers on request.
- Technically manage software upgrades in coordination with the involved vendors and Colt teams.
Requirements
- Excellent understanding/working experience of MSP, Ethernet, DWDM systems: implementation, commissioning, maintenance, diagnostics, and troubleshooting.
- Experience with network management via GUI and CLI.
- Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel.
- Experience working in a telecom/IT helpdesk environment, as well as experience working with global network providers, NOC, and field support operations teams.
- Experience of working in a team environment with full responsibility for troubleshooting. With a high willingness to take ownership, coordinate with internal and external teams, and lead to a satisfactory conclusion.
- Excellent customer and service-oriented communication skills, written and verbal.
- Ability to learn and implement technical information quickly and make decisions quickly and efficiently.
- Team spirit.
- German (fluent, at least C1).
- English (communicative level, at least B1).
Desirable
- Experience with Layer 3 services and technologies.
- Understanding of IP fundamentals and various protocols, working experience with the implementation, diagnosis, and troubleshooting of IP, MPLS, and VPN solutions in a pan-European network.
- Experience with ITIL.
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