Network Operations Specialist

vor 4 Wochen


Köln, Nordrhein-Westfalen, Deutschland Colt Technology Services Vollzeit

Colt Technology Services is seeking a skilled Network Operations Specialist to join our team.

Job Summary

As a Network Operations Specialist, you will be responsible for providing 24/7 first and second-level technical support to customers globally. This may include network monitoring, fault resolution, and the provision of bespoke charged solution support and management.

Key Responsibilities

  • Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support.
  • Provide a professional interface to customers as a single point of contact for all their issues.
  • Establish and maintain working relationships with key partners and vendors.
  • Manage and coordinate tasks with field service or 3rd level support.
  • Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system.
  • Resolve or escalate faults in accordance with product SLAs.
  • Identify, plan, and implement solutions to recurring problems in Optical and Ethernet networks.
  • Generate technical reports for customers on request.
  • Technically manage software upgrades in coordination with the involved vendors and Colt teams.

Requirements

  • Excellent understanding/working experience of MSP, Ethernet, DWDM systems: implementation, commissioning, maintenance, diagnostics, and troubleshooting.
  • Experience with network management via GUI and CLI.
  • Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel.
  • Experience working in a telecom/IT helpdesk environment, as well as experience working with global network providers, NOC, and field support operations teams.
  • Experience of working in a team environment with full responsibility for troubleshooting. With a high willingness to take ownership, coordinate with internal and external teams, and lead to a satisfactory conclusion.
  • Excellent customer and service-oriented communication skills, written and verbal.
  • Ability to learn and implement technical information quickly and make decisions quickly and efficiently.
  • Team spirit.
  • German (fluent, at least C1).
  • English (communicative level, at least B1).


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