IT Onsite Support Team Lead

vor 2 Wochen

Dillenburg, Hessen, Deutschland GULP – experts united Vollzeit

As part of GULP – experts united, we are seeking a highly skilled IT Onsite Support Team Lead to join our team. In this role, you will be responsible for leading the IT Onsite Support team, promoting collaboration and ensuring the smooth operation of the IT infrastructure on site.

About the Role

  • Lead the IT Onsite Support team and promote collaboration to ensure the smooth operation of the IT infrastructure on site.
  • Develop and implement strategies to improve IT service management processes.
  • Analyze existing processes and identify potential for optimization to increase the efficiency and quality of IT services.
  • Plan and coordinate IT projects and rollouts, ensuring they are completed on time and within budget.
  • Act as an interface between the IT support team, other departments, and external service providers to ensure smooth communication and collaboration.
  • Monitor compliance with quality standards and ensure that IT services meet user requirements and expectations.
  • Identify training needs and organize further training measures to continuously improve the skills and knowledge of team members.

Requirements

  • Completed training or studies in the IT sector or a comparable qualification.
  • Several years of professional experience in IT support or IT service management, coupled with initial management experience.
  • Sound knowledge in the areas of incident, change, problem, and configuration management.
  • Strong communication and teamwork skills.
  • High customer orientation and problem-solving skills.
  • Independent and structured way of working.
  • Business fluent German and good written and spoken English skills.

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