IT Onsite Support Manager

vor 3 Wochen

Dillenburg, Hessen, Deutschland GULP – experts united Vollzeit

About GULP – experts united

We are currently looking for a full-time (40h) IT Onsite Support Manager as part of a direct placement. Our client is an internationally established, successful IT services company that promotes your professional and personal development through, for example, in-house development opportunities and a personalized career plan.

Your role

You will lead the IT Onsite Support team, promote collaboration and work with your team members to ensure the smooth operation of the IT infrastructure on site. Your tasks will include:

  • Leading the team: You will lead the IT Onsite Support team and promote collaboration among team members.
  • Strategic planning: You will develop and implement strategies to improve IT service management processes.
  • Process optimization: You will analyze existing processes and identify potential for optimization to increase the efficiency and quality of IT services.
  • Project management: You will plan and coordinate IT projects and rollouts, ensuring they are completed on time and within budget.
  • Communication and collaboration: You will act as an interface between the IT support team, other departments, and external service providers to ensure smooth communication and collaboration.
  • Quality assurance: You will monitor compliance with quality standards and ensure that IT services meet user requirements and expectations.
  • Training and development: You will identify training needs and organize further training measures to continuously improve the skills and knowledge of team members.

Your profile

We are looking for someone with:

  • Completed training or studies in the IT sector or a comparable qualification.
  • Several years of professional experience in IT support or IT service management, coupled with initial management experience.
  • Sound knowledge in the areas of incident, change, problem, and configuration management.
  • Strong communication and teamwork skills.
  • High customer orientation and problem-solving skills.
  • Independent and structured way of working.
  • Business fluent German and good written and spoken English skills.

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