Customer Service Manager
vor 3 Wochen
Unternehmensbeschreibung
Bosch Energy and Building Solutions
Wir gestalten Zukunft mit hochwertigen Technologien und Dienstleistungen, die Begeisterung wecken und das Leben der Menschen verbessern. Unser Versprechen an unsere Mitarbeiterinnen und Mitarbeiter steht dabei felsenfest: Wir wachsen gemeinsam, haben Freude an unserer Arbeit und inspirieren uns gegenseitig. Wir suchen nach engagierten Teammitgliedern, die sich für eine vielfältige Aufgabe begeistern können.
Stellenbeschreibung
Wir suchen einen Customer Service Manager, der sich für die Planung, Erstellung und Abstimmung der technischen Betreuung von Filialkunden verantwortlich fühlt. Der Kandidat sollte gute PC-Anwenderkenntnisse besitzen, besonders in Office, Access und Power BI. Die Überwachung und das Reporting der Service-Aktivitäten, Incident-Monitoring, Request Fulfillment und Order-Tracking gehören ebenfalls zu seinen Aufgaben. Der Kandidat sollte überzeugend, teamfähig und kommunikationsstark sein und sehr gute Deutsch- und Englischkenntnisse besitzen.
Qualifikationen
- Ausbildung: Studium der Betriebswirtschaftslehre oder vergleichbare Qualifikation oder abgeschlossene fachspezifische mindestens zweijährige Fachschulausbildung (Techniker) sowie eine mehrjährige fachspezifische Berufserfahrung
- Erfahrungen und Know-how: gute PC-Anwenderkenntnisse, besonders in Office, Access und Power BI
- Persönlichkeit: überzeugend, teamfähig und kommunikationsstark
- Sprachen: sehr gute Deutsch- und Englischkenntnisse
Zusätzliche Informationen
Wir bieten flexible Arbeitsmodelle: von unterschiedlichen Teilzeitmöglichkeiten über mobiles Arbeiten bis hin zum Jobsharing. Sprechen Sie uns gerne dazu an.
Vielfalt und Inklusion sind für uns keine Trends, sondern fest verankert in unserer Unternehmenskultur. Daher freuen wir uns über alle Bewerbungen: unabhängig von Geschlecht, Alter, Behinderung, Religion, ethnischer Herkunft oder sexueller Identität.
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