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Support Engineer

vor 2 Monaten

Bielefeld, Nordrhein-Westfalen, Deutschland OEDIV Vollzeit
Jobbeschreibung

Wir suchen einen erfahrenen Support Engineer für unsere IT-Infrastruktur-Abteilung in Bielefeld.

Aufgaben
  • Überwachung und Bearbeitung von Alerts (Monitoring) von IT-Systemen, Security (SIEM), der Gebäudeleittechnik und der Data Center Infrastruktur
  • Koordination von Security Incidents und deren Analyse (Incident Response) inklusive der Erkennung von Trends sowie Korrelationen (Threat Hunting)
  • Erstlösungen bei Störungen (SOC 1st Level Advanced) und qualifizierung dieser für den 2nd oder 3rd Level Support vor
  • Ticketbearbeitung (SLA-basiert) im Rahmen von Incident – und Changemanagement sowie Request Fulfillment gehören ebenfalls zu Deinem Tagesgeschäft
  • Koordination der Abwicklung von Incidents sowohl intern als auch extern mit unseren Partnern, Kunden und Lieferanten
  • Arbeit im Drei-Schicht-Betrieb
Voraussetzungen
  • Abgeschlossene Berufsausbildung im IT-Bereich oder eine fachspezifische Zusatzausbildung
  • Erfahrungen mit der System-, Security-, Anwendungs- oder Netzwerküberwachung sowie im Bereich Log Management / SIEM oder Schwachstellenmanagement / Penetration
  • Erste Berührungspunkte mit den Betriebssystemen Windows Server, Linux und Unix sowie den Remote Access Technologien erleichtern Dir den Einstieg
  • IT-Affinität, Lust auf was Neues und Bereitschaft zum Schichtdienstbetrieb
Was wir bieten
  • Gelebte Du-Kultur und ein unternehmensweites Wir-Gefühl
  • Regelmäßige After-Work Events und Betriebsfeste
  • Individuelles Onboarding für neue Mitarbeitende mit übergreifenden Welcome-Veranstaltungen und einer Rechenzentrumsführung
  • Vielfältige Karriere- und Weiterbildungsmöglichkeiten sowie externer Englisch- und Deutschunterricht
  • JobRad und Fahrradstellplätze, ein subventioniertes Deutschland- und regionales JobTicket sowie eine sehr gute Anbindung an die Autobahn mit kostenlosem Parkhaus
  • Verschiedene Gesundheitsmaßnahmen und eine ergonomische Arbeitsplatzausstattung in einer hochmodernen Arbeitsumgebung und klimatisierten Büros
  • Rundumversorgung für das leibliche Wohl: Kostenlose Kaffeespezialitäten, gekühltes Wasser und frisches Obst sowie ein eigenes Restaurant inklusive Frühstücksangebot am Hauptstandort Bielefeld
  • Ein attraktives Gehaltspaket inkl. betrieblicher und tariflicher Altersvorsorge sowie Urlaubs- und Weihnachtsgeld
  • Eine tarifliche 37h-Woche
  • 30 Urlaubstage, tarifliche Sonderurlaubstage
  • Corporate Benefits und Vergünstigungen im Dr. Oetker Shop

Dein Arbeitsstandort ist Bielefeld.