Field Service Engineer

vor 2 Wochen

Munich, Bayern, Deutschland NIO Vollzeit
About NIO

NIO is a global leader in the premium smart electric vehicle market, with a strong presence in over 300 cities worldwide. Our innovative service models, including NIO Power, NIO Service, and Battery as a Service (BaaS), offer an unparalleled user experience throughout the product lifecycle.

Job Description

We are seeking a highly skilled Field Service Engineer to join our Power Team in Germany. As a Field Service Engineer, you will play a critical role in ensuring the availability and optimal performance of our NIO Power Products. Your responsibilities will include:

  • Performing scheduled maintenance and troubleshooting on our Battery-Swap-Stations and High-Power D/C Chargers
  • Providing first-line support to customers, addressing their queries and concerns
  • Collaborating with the Installation and Construction (I&C) team to build Power Swap Stations
  • Ensuring the stable and efficient operation of equipment, completing on-site maintenance, lubrication plans, and emergency treatment
  • Improving and supporting Continuous Improvement (CI) and technical projects
  • Regularly reporting to the Country Field Service Lead
  • Acting as remote support for our Remote Support Team (RST) and users
Requirements

To be successful in this role, you will need:

  • A mechanical or electrical background, preferably from the automotive industry, electrician, industrial operator, or a related field
  • Familiarity with maintenance on mechanical and electrical equipment
  • Understanding of the installation, debugging, and maintenance of power electronic equipment and transmission machinery equipment
  • Fluency in English and German languages
  • At least 2 years of experience in Field Service
  • Excellent customer service awareness and logical structure thinking
  • Microsoft Office skills
About NIO

NIO is a global user enterprise with a presence in multiple countries. We are committed to protecting your personal data and ensuring its secure processing in accordance with European data protection standards. If data is processed outside the EEA, we use standard contractual clauses published by the European Commission, along with appropriate technical and organizational measures, to ensure your data is processed in accordance with European data protection standards.

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