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Customer Service Representative

vor 2 Monaten


Ulm, Baden-Württemberg, Deutschland Trimble Vollzeit
About the Role

We are seeking a highly motivated and detail-oriented Customer Care Specialist to join our team at Transporeon - A Trimble Company. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Analyse and respond to customer inquiries about the usage of our platform, providing timely and accurate solutions.
  • Support customers with their queries regarding received invoices, ensuring seamless communication and resolution.
  • Perform administrative tasks such as problem analysis, information provision, training, and small translations.
  • Collaborate with cross-functional teams to identify and implement process improvements, enhancing overall customer satisfaction.
Requirements
  • Fluent German, Spanish, and English language skills, with the ability to communicate effectively in verbal and written formal contexts.
  • First-hand experience in Customer Service or Customer Care, with a strong understanding of customer needs and expectations.
  • Fast technical comprehension, with comfort using MS Office Suite and a willingness to learn more.
  • High level of organisational skills, pro-activity, and reliability, with a strong ability to work independently and as part of a team.
About Us

We are a dynamic and innovative company, committed to transforming the logistics world through modern solutions. Our diverse and inclusive team is passionate about delivering exceptional customer experiences and driving business growth.

We offer a professional and fun work environment, with friendly co-workers and a strong sense of community. As a valued member of our team, you will have the opportunity to grow and develop your skills, while contributing to our mission to digitise the logistics world.