IT Support Specialist

Vor 6 Tagen


Darmstadt, Hessen, Deutschland Axiom Technologies Vollzeit
IT Support Specialist at Axiom Technologies

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises, providing onsite/on-call assistance to end-users within the organization's desktop computing environment. We are seeking a skilled professional to coordinate activities ranging from simple to complex plans, ensuring seamless IT operations and exceptional customer satisfaction.

Key Responsibilities
  • Provide technical support and troubleshooting for hardware, software, and operating system issues
  • Manage and resolve service requests and incidents in a timely and efficient manner
  • Collaborate with cross-functional teams to ensure effective IT service delivery
  • Develop and maintain knowledge base articles to support IT operations
  • Adhere to Service Level Agreements (SLAs) and ensure timely resolution of issues
Requirements
  • 3-4 years of end-user support experience
  • Strong analytical and problem-solving skills
  • Excellent communication and customer management skills
  • Self-driven and result-oriented
  • Knowledge of LAN, WAN, server setups, and concepts
  • Hardware troubleshooting and repair
  • Experience with OS and software installations and troubleshooting
  • Basic understanding of networking principles and mobile device management
Preferred Qualifications
  • Experience with service requests and incident management process
  • Knowledge of ticketing tools such as ServiceNow and Remedy
  • At least two of the following certifications:
  • PCLaptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification
What We Offer

Axiom Technologies is committed to providing a dynamic and supportive work environment that fosters growth and development. As an IT Support Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization.


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