IT Support Specialist
Vor 6 Tagen
Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises, providing onsite/on-call assistance to end-users within the organization's desktop computing environment. We are seeking a skilled professional to coordinate activities ranging from simple to complex plans, ensuring seamless IT operations and exceptional customer satisfaction.
Key Responsibilities- Provide technical support and troubleshooting for hardware, software, and operating system issues
- Manage and resolve service requests and incidents in a timely and efficient manner
- Collaborate with cross-functional teams to ensure effective IT service delivery
- Develop and maintain knowledge base articles to support IT operations
- Adhere to Service Level Agreements (SLAs) and ensure timely resolution of issues
- 3-4 years of end-user support experience
- Strong analytical and problem-solving skills
- Excellent communication and customer management skills
- Self-driven and result-oriented
- Knowledge of LAN, WAN, server setups, and concepts
- Hardware troubleshooting and repair
- Experience with OS and software installations and troubleshooting
- Basic understanding of networking principles and mobile device management
- Experience with service requests and incident management process
- Knowledge of ticketing tools such as ServiceNow and Remedy
- At least two of the following certifications:
- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
Axiom Technologies is committed to providing a dynamic and supportive work environment that fosters growth and development. As an IT Support Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization.
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