IT Support Specialist

vor 16 Stunden


Ulm, Baden-Württemberg, Deutschland GULP – experts united Vollzeit

At GULP – experts united, we're seeking a skilled 2nd Level Supporter to join our team of experts in the IT sector in Ulm. As a 2nd Level Supporter, you'll play a crucial role in resolving complex technical issues and providing top-notch support to our clients.

About the Role

  • Process and resolve user requests and incidents escalated from the 1st level
  • Classify faults and requests, and resolve problems as part of 2nd level support
  • Record and monitor service tickets
  • Manage user support via remote solutions
  • Collaborate with 3rd level support
  • Contribute to the creation of FAQs, documentation, and manuals

Requirements

  • Completed training as an IT specialist or a comparable qualification
  • Sound knowledge in one or more areas: Client hardware and software, Apple Mac, printers, and Office applications
  • Good knowledge of German
  • High customer and user orientation
  • A solution-oriented work approach and service mindset

What We Offer

  • Attractive salary package with Christmas and vacation bonuses
  • Reimbursement of travel expenses
  • Up to 30 days' vacation per year
  • Skills development through e.learnings
  • Open corporate culture

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