IT Support Specialist
vor 16 Stunden
At GULP – experts united, we're seeking a skilled 2nd Level Supporter to join our team of experts in the IT sector in Ulm. As a 2nd Level Supporter, you'll play a crucial role in resolving complex technical issues and providing top-notch support to our clients.
About the Role
- Process and resolve user requests and incidents escalated from the 1st level
- Classify faults and requests, and resolve problems as part of 2nd level support
- Record and monitor service tickets
- Manage user support via remote solutions
- Collaborate with 3rd level support
- Contribute to the creation of FAQs, documentation, and manuals
Requirements
- Completed training as an IT specialist or a comparable qualification
- Sound knowledge in one or more areas: Client hardware and software, Apple Mac, printers, and Office applications
- Good knowledge of German
- High customer and user orientation
- A solution-oriented work approach and service mindset
What We Offer
- Attractive salary package with Christmas and vacation bonuses
- Reimbursement of travel expenses
- Up to 30 days' vacation per year
- Skills development through e.learnings
- Open corporate culture
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