Amazon Transportation Services Account Manager

Vor 3 Tagen


Munich, Bayern, Deutschland Amazon TA Vollzeit

We are seeking a highly analytical and customer-obsessed Account Manager to join our Amazon Transportation Services team in Munich. This is a pivotal role in building our new function, where you will nurture and grow our existing portfolio of shippers through relationship building, engagement activities, and ensuring a great shipper experience.

About the Role

As an Account Manager, you will be responsible for maintaining a high level of engagement from our shippers through consultative account management, identifying challenges they face, and proactively addressing them. You will build strong relationships with key stakeholders across the portfolio and internally, serving as the voice of the customer to guide product development and iterations.

You will lead by example, coaching other team members to ensure success as a team, while also identifying and leading new commercial initiatives to solve customer pain points and improve shipper experience.

This role requires clear communication skills, as you will be in daily contact with partners to ensure they have everything needed to carry out deliveries on time.

What You'll Do
  • Nurture and grow an existing portfolio of SMB-sized shippers and achieve volume goals with best-in-class service.
  • Maintain a high level of engagement from our shippers through consultative account management and proactively identify the challenges they are facing.
  • Build strong relationships with key stakeholders across the portfolio as well as internally.
  • Be the voice of the customer to guide product development and iterations.
  • Identify and lead new commercial initiatives to solve customer pain points and improve shipper experience.
  • Lead by example and coach other team members to ensure success as a team.
A Day in the Life

You'll be based at one of our corporate sites, staying close to every part of the shipping process, which means you'll have visibility of everything to guide our shippers. You'll look after all elements of our partner relationships, from getting contracts in place to cross- and upselling new services, and keeping track of performance.

This role is all about clear communication, with daily contact with partners to ensure they have everything they need to carry out deliveries on time.

About the Team

Amazon couldn't deliver at pace without the Amazon Transportation Services (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea, and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency.

Our team captures data and uses it to drive decisions, making Amazon more innovative and efficient. We put safety first, as our people are our priority.

Benefits

• Competitive salary: €80,000 - €120,000 per year.

• Opportunity to work with a pioneering technology-driven freight service.

• Collaborative and dynamic work environment.

• Ongoing training and development opportunities.

• Comprehensive benefits package, including health insurance and retirement plan.



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