Customer Service Representative for Telephony in Credit Management
vor 1 Monat
Intrum Deutschland GmbH is a leading provider of credit management services with a presence in 24 European countries. Our company philosophy is centered around supporting clients in managing distressed or over-indebted customer segments, enabling them to participate actively in the economic process again.
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for Telephony in Credit Management. As a key member of our team, you will be responsible for handling telephone inquiries and agreements in the automotive finance sector.
Key Responsibilities:
- Provide exceptional customer service and support to clients, ensuring a high level of satisfaction and loyalty.
- Handle telephone inquiries and agreements in a professional and timely manner, resolving issues and addressing customer concerns.
- Work closely with internal stakeholders to ensure seamless communication and collaboration.
- Develop and maintain a deep understanding of our products and services, as well as industry trends and best practices.
- Contribute to the development and implementation of process improvements, ensuring efficient and effective operations.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proven experience in customer service or a related field, with a strong understanding of credit management principles and practices.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Proficiency in Microsoft Office and other relevant software applications.
What We Offer:
- A competitive salary and benefits package, including a comprehensive health insurance plan and retirement savings program.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A comprehensive onboarding program, ensuring a smooth transition into the role.
- A flexible work schedule, with opportunities for remote work and flexible hours.
Intrum Deutschland GmbH is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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