Customer Service Representative

Vor 2 Tagen

Essen, Nordrhein-Westfalen, Deutschland DNV Vollzeit

About the Job

We are seeking a highly skilled and motivated Customer Care Coordinator to join our team in Essen. As a key member of our Customer Care Team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective support to customers throughout the entire customer journey, from initial contact to resolution.
  • Work closely with our field service team to ensure seamless communication and coordination with customers.
  • Utilize strong communication and problem-solving skills to resolve complex customer issues in a professional and empathetic manner.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.

What We Offer

  • A permanent employment contract with a competitive salary and benefits package.
  • Opportunities for professional growth and development in a dynamic and international company.
  • A collaborative and supportive work environment with a team of experienced professionals.
  • Flexible work arrangements, including the option to work from home.
  • A comprehensive benefits package, including health insurance, pension plan, and paid time off.

Requirements

  • Completed commercial training or Bachelor's/Master's degree in a relevant field.
  • Proven experience in customer service and sales, with a strong track record of building and maintaining customer relationships.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in German and English, with the ability to communicate effectively with customers and colleagues.

About Us

DNV is a leading provider of certification, verification, and risk management services to the energy, maritime, and other industries. We are committed to helping our clients achieve their goals and improve their performance through our expertise and innovative solutions.

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