Customer Service Representative

vor 2 Wochen


Langenfeld, Nordrhein-Westfalen, Deutschland Eastman Vollzeit
About the Role

As a Customer Service Representative at Eastman, you will be the primary point of contact for our customers, providing exceptional service and support to meet their needs. You will be responsible for managing the entire Order to Cash process, handling customer requests, and collaborating with internal stakeholders to deliver results consistent with our business strategy.

Key Responsibilities
  • Manage customer relationships and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction
  • Provide accurate and timely information to customers regarding their orders and account status
  • Identify and escalate potential issues to ensure prompt resolution
  • Participate in continuous improvement initiatives to enhance customer experience and process efficiency
Requirements
  • Bachelor's Degree or equivalent in a relevant field
  • Previous experience in customer service, supply chain, logistics, or internal sales in an international environment
  • Fluency in English and French, with German language proficiency a plus
  • Strong analytical and communication skills, with ability to work in a fast-paced environment
  • Ability to adapt to changing priorities and deadlines
What We Offer

Eastman is committed to creating a diverse and inclusive workplace where everyone can contribute to their fullest potential. As a Customer Service Representative, you will have the opportunity to work with a global team, develop your skills and expertise, and make a meaningful impact on our customers' experiences.



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