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IT Support Specialist
vor 3 Wochen
Halle, Sachsen-Anhalt, Deutschland Flaconi GmbH VollzeitAbout the RoleWe are seeking a highly skilled IT Support Technician to join our team in Halle. As a key member of our Helpdesk & Infrastructure team, you will be responsible for providing 1st and 2nd level support to our employees in our fulfillment center.Key ResponsibilitiesProvide technical support and troubleshooting for Windows clients, Windows print...
IT Support Specialist
vor 4 Wochen
About the Role
We are seeking a highly skilled IT Support Technician to join our team in Halle. As a key member of our Helpdesk & Infrastructure team, you will be responsible for providing 1st and 2nd level support to our employees in our fulfillment center.
Key Responsibilities
- Provide technical support and troubleshooting for Windows clients, Windows print servers, Chrome OS, and macOS.
- Install, configure, and update clients and systems in the Fulfillment Center.
- Resolve technical issues and perform proactive maintenance to ensure systems are up-to-date.
- Collaborate with the System Engineers team in Berlin for coordination and knowledge exchange.
- Continuously improve processes and systems to provide an exceptional user experience.
Requirements
- Several years of experience or apprenticeship in 1st and 2nd level support.
- Excellent knowledge of the Windows operating system.
- Experience in Microsoft Azure AD, Microsoft Office 365, and Google Workspace.
- Passion for technology, open personality, and strong customer orientation.
- Independent and structured work style, with strong problem-solving skills.
- Proficient communication skills in German and English.
- Ability to travel occasionally from Halle to Berlin.
What We Offer
- A competitive salary band between 36,000€ and 43,300€ for a Junior Manager position and 41,700€ to 52,000€ for a Manager position gross per year.
- A permanent contract and payment for your SWH, HAVAG ticket, or Deutschland ticket.
- 29 vacation days, flexible working hours, 1-2 days/week working from home, and the possibility of a paid sabbatical.
- Access to our internal and external training opportunities through the flaconi Academy.
- Counseling sessions with mental health professionals for you and your close relatives.
- A wide range of sports options and discounts on memberships through flaconi Fitness.
- An emergency daycare service for out-of-the-ordinary situations.
- A 20% subsidy on your savings contribution to the company pension scheme.
- A comfortable working space with high-end technical equipment, fruits, and drinks.
About Us
flaconi is one of Germany's leading online beauty and self-care retailers, with an extensive portfolio of almost 1000 national and international brands and products. We are a diverse team of over 700 people from 60 different nations, working together to provide an exceptional user experience.
