SDN & Packet Network Specialist

vor 1 Woche


Berlin, Berlin, Deutschland Colt Technology Services Vollzeit

To excel in a technical role within Colt Technology Services, you will work closely with experienced engineers to resolve complex customer issues related to our Packet and SDN products and services. This includes end-to-end ownership and coordination of tasks assigned to other teams and network partners.

Key Responsibilities

  • Proactively monitor, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of IP services according to product SLAs.
  • Participate in a 24/7 shift pattern.
  • Maintain a deep understanding of customer networks and services.
  • Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
  • Build and maintain relationships with key interconnect partners and vendors.
  • Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
  • Maintain accurate records of events using Colt's Remedy based Fault Management System.
  • Resolve or escalate faults according to product SLAs.
  • Identify, plan, and implement solutions for recurring problems on IP and Ethernet networks.
  • Generate technical reports for customer RFO/RCA requests.

Requirements

Direct experience in Layer 1-2-3 Services and Technologies, including:

  • IP Fundamentals and various Protocols (BGP, EIGRP, OSPF, ISIS).
  • Implementing, diagnosing, and troubleshooting IP Access, MPLS, and VPN solutions across a pan-European network.
  • Provisioning and maintaining IP, Ethernet, and Optical services across Backbone Networks.
  • LAN (Ethernet) based products knowledge.
  • Experience with UNIX-based applications and troubleshooting tools.
  • Experience with Network Management and Support systems (Netcool, SMARTS, CiscoWorks, InfoVista, TACACS).
  • Experience working with global providers, NOC, and Field operators for technical issues.

Skills and Qualifications

  • Logical approach to fault finding and troubleshooting.
  • Ability to control and coordinate complex technical situations.
  • Excellent customer facing skills.
  • Fluent in German and English.
  • Formal IT qualification (CCNP, CCSP, CCNA, CompTIA Network+).

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