SDN & Packet Network Specialist
vor 1 Woche
To excel in a technical role within Colt Technology Services, you will work closely with experienced engineers to resolve complex customer issues related to our Packet and SDN products and services. This includes end-to-end ownership and coordination of tasks assigned to other teams and network partners.
Key Responsibilities
- Proactively monitor, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of IP services according to product SLAs.
- Participate in a 24/7 shift pattern.
- Maintain a deep understanding of customer networks and services.
- Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
- Build and maintain relationships with key interconnect partners and vendors.
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
- Maintain accurate records of events using Colt's Remedy based Fault Management System.
- Resolve or escalate faults according to product SLAs.
- Identify, plan, and implement solutions for recurring problems on IP and Ethernet networks.
- Generate technical reports for customer RFO/RCA requests.
Requirements
Direct experience in Layer 1-2-3 Services and Technologies, including:
- IP Fundamentals and various Protocols (BGP, EIGRP, OSPF, ISIS).
- Implementing, diagnosing, and troubleshooting IP Access, MPLS, and VPN solutions across a pan-European network.
- Provisioning and maintaining IP, Ethernet, and Optical services across Backbone Networks.
- LAN (Ethernet) based products knowledge.
- Experience with UNIX-based applications and troubleshooting tools.
- Experience with Network Management and Support systems (Netcool, SMARTS, CiscoWorks, InfoVista, TACACS).
- Experience working with global providers, NOC, and Field operators for technical issues.
Skills and Qualifications
- Logical approach to fault finding and troubleshooting.
- Ability to control and coordinate complex technical situations.
- Excellent customer facing skills.
- Fluent in German and English.
- Formal IT qualification (CCNP, CCSP, CCNA, CompTIA Network+).
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