Network Infrastructure Specialist
vor 3 Wochen
As a Network Operations and Services Engineer at Colt Technology Services, you will be responsible for executing network operations and services, including network surveillance, problem management, incident resolution, and customer service assurance.
You will provide 24/7 first and second-level technical support to customers globally, monitoring networks, resolving faults, and providing bespoke charged solution support and management.
Additionally, you will be expected to maintain clear and accurate records of incidents during a fault period, provide regular updates as required using Colt's fault management system, and resolve or escalate faults in accordance with product SLAs.
You will also identify, plan, and implement solutions to recurring problems in Optical and Ethernet networks, generate technical reports for customers on request, and technically manage software upgrades in coordination with the involved vendors and Colt teams.
RequirementsTo succeed in this role, you will need an excellent understanding and working experience of MSP, Ethernet, DWDM systems, implementation, commissioning, maintenance, diagnostics, and troubleshooting.
You should also have experience with network management via GUI and CLI, as well as experience working with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel.
A strong background in a telecom/IT helpdesk environment, experience working with global network providers, NOC, and field support operations teams, as well as a high willingness to take ownership, coordinate with internal and external teams, and lead to a satisfactory conclusion are also essential.
Your ability to learn and implement technical information quickly, make decisions efficiently, and possess excellent customer and service-oriented communication skills, written and verbal, are also desirable.
Preferred QualificationsA bachelor's or master's degree in Business, IT, Computer Science, Telecommunications, or a relevant field is preferred, as well as formal IT qualifications such as CCNP, CCSP, CCNA, CompTIA Network+, etc., and ITIL Foundation Certified.
Experience with Layer 3 services and technologies, understanding of IP fundamentals, and various protocols, working experience with the implementation, diagnosis, and troubleshooting of IP, MPLS, and VPN solutions in a pan-European network are also preferred.
What We OfferAt Colt Technology Services, we are committed to making Colt an inclusive and supportive workplace.
We offer competitive salaries, incentive plans, range of benefits, and local rewards packages to our staff, as well as skill development, learning pathways, and accreditation to help our people perform at their best, regardless of role and location.
We strongly encourage candidates of all different backgrounds and identities to apply.
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