Head of Returns Management

vor 1 Monat

Mainz, Rheinland-Pfalz, Deutschland heo GmbH Vollzeit
About heo GmbH
At heo GmbH, we have established ourselves as a prominent player in the pop culture industry since 1996, with a dedicated team of 240 professionals. Our commitment to pop culture is not just a job; it is a passion that drives us every day. We believe in the power of individuality and creativity, drawing inspiration from the world of superheroes to explore new opportunities and uncover hidden treasures.
What We Provide
  • A respectful and appreciative work environment where open communication is encouraged.
  • A diverse workplace with multicultural teams and ample opportunities for personal and professional growth.
  • Access to our leadership development initiatives, designed to help you excel in your role.
  • A modern workspace equipped with the latest technology.
  • Complimentary refreshments, including fruit and beverages, as well as access to a gym with guided training sessions on-site.
Your Responsibilities
  • As a mentor, you will guide and develop a team of 4 employees, fostering a positive and collaborative atmosphere.
  • You will establish key performance indicators to measure success and work towards shared objectives.
  • Utilizing your expertise, you will implement best practices to ensure a seamless process from inspection to evaluation and restocking.
  • You will manage communication with our primarily English-speaking suppliers and collaborate effectively with internal teams.
Your Qualifications
  • Proven experience in returns management and leadership roles.
  • A service-oriented approach to leadership, prioritizing the needs of your team and the organization.
  • Strong customer focus and a solid understanding of logistical processes.
  • Fluency in English and German, with a commitment to fostering a culture of open dialogue.
  • Ability to reflect, think critically, and make informed decisions.
  • A passion for enabling and engaging your team with enthusiasm.

If this opportunity resonates with you, we encourage you to consider joining us at heo GmbH.

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