Service Delivery Manager

vor 4 Wochen

Eschborn, Hessen, Deutschland Nexi Germany Vollzeit

About Nexi Germany

Nexi Germany is a leading provider of digital banking solutions, shaping the future of financial services. We're seeking a highly skilled Service Delivery Manager to join our DACH Service Delivery Team in Eschborn, Frankfurt a.M.

Key Responsibilities

  • Operational responsible for the day-to-day relationship with international Banks
  • Acting as primary customer facing representative
  • Participate in a team constellation where roles and responsibilities are clearly defined and agreed.
  • Chair and schedule customer operational meetings
  • Maintain customer documentation
  • Fulfilment/delivery of SLA
  • Manage SLA reporting
  • Support the invoicing process
  • Handle customer complaints together with KAM
  • Handle boundary issues related to existing SLA (i.e. what included/not included in service)
  • Execute projects which improve collaboration and customer experience
  • Responsible for 'Small orders' revenue covering 'Changes' and 'Service Request'.

Requirements

  • Teamwork and collaboration
  • Excellent communication and organizational maneuvering skillset
  • Strong collaborative skills with customers, vendors and internally
  • Problem-solving attitude, with strong adaptability skills
  • Ability to multitask and fast shift priorities if needed
  • Have worked +3 years with ITSM and ITIL in a customer facing role
  • Strong communication skills in both English and German

What We Offer

  • Attractive salary and an overall competitive package
  • Well-structured training for the job and constant support from your manager
  • Hybrid way of working
  • Flexible work hours
  • Home equipment allowance
  • Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
  • Voluntary pension fund (company-sponsored retirement plan or pension)
  • Referral bonuses for recommending new team members to join the company

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