Linux Support Engineer

vor 3 Wochen

Garching bei München, Bayern, Deutschland SAP Vollzeit
About the Role

SAP is seeking a highly skilled Linux Support Engineer to join our dynamic team. As a key member of our engineering team, you will be responsible for providing technical support to users, consulting with customers, and driving information assets relevant to end-users.

Key Responsibilities
  • Provide timely and effective technical support to users, resolving issues and answering questions related to Garden Linux.
  • Consult with customers to understand their needs and provide guidance on adopting Garden Linux.
  • Develop and maintain information assets, such as documentation, notes, tutorials, and support tickets, to ensure seamless user experience.
  • Represent Garden Linux at SAP events and open-source community meetups, promoting the platform and fostering collaboration.
Requirements
  • Hands-on experience with Linux, with a strong understanding of Debian and its ecosystem.
  • Excellent problem-solving skills, with the ability to empathize with customers and provide effective solutions.
  • Willingness to develop skills and work in the direction of quality and operations, including development and execution of tests, reproducing issues, and more.
  • Fluency in English, both written and spoken.
  • Previous experience as a Support Engineer, Consultant, or System Administrator in an enterprise environment is a plus.
  • Valid Linux Foundation certifications or completion of relevant trainings are an advantage.
  • Knowledge of Kubernetes and containerized applications is desired.
  • Experience with bash, Python, and GitHub is a plus.
  • German language skills are a plus, but not required.
About SAP

SAP is a global leader in enterprise software, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our culture of innovation, collaboration, and continuous learning makes us a great place to work, with opportunities for growth and development.

We are committed to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and empowered to contribute their best work. If you are passionate about Linux, customer support, and collaboration, we encourage you to apply for this exciting opportunity.

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